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L3 Application Support Engineer

phorest.com Logo

Phorest

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Location:
Ireland , Dublin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will join the Payments product group and work with our engineers and product managers to be the voice of the customer and ensure we are aware of, and fixing their pain points. On your journey, you will become a subject matter expert in Checkout and Payment areas, making sure we can always take payments from the end clients, pay the money out to the salons, or refund it if needed.

Job Responsibility:

  • Deliver a high standard of technical customer service and building strong customer relationships
  • Production issue troubleshooting, resolution, and root cause analysis
  • Be part of a team of software engineers, attending daily stand-ups, and planning sessions
  • Investigation of uncaptured payments in the system
  • Escalation of appropriate issues to the Product and Development teams
  • Creating and maintaining concise and clear knowledge articles
  • Show curiosity and willingness to learn the technical details behind our systems

Requirements:

  • Application support experience for high traffic web/cloud based systems, or experience in other technical roles like QA or software engineering
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience working with REST API (JSON)
  • Ability to read and analyse application and/or database logs and use observability tools to spot issues, support troubleshooting, and grow as a strong technical partner to the team
  • Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
  • Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
  • Ability to adapt quickly to changing priorities and customer needs
  • Growth mindset - willingness to hone and develop your skills
  • Basic understanding of fundamentals of programming

Nice to have:

  • Knowledge of the fundamentals of card payments processing
  • Technical knowledge and/or experience with ecommerce and checkout processing
  • Experience with one or more SAAS logging or reporting platforms
  • Experience working with applications deployed on AWS Infrastructures
  • Working knowledge of Java
  • Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native)
What we offer:
  • Private healthcare
  • 2 Wellness Days
  • Employee assistance program
  • Free online GP service
  • Competitive Compensation
  • Employee Share Purchase Scheme
  • Pension
  • Life Assurance
  • Income Protection
  • Bike to work scheme
  • Tax saver transport tickets
  • 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
  • Enhanced Maternity and Paternity Benefits
  • Great learning environment and extensive development opportunities
  • 3 moving days

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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