L2/L3 Support Engineer Job at Sopra Steria (Chennai)

Associate Software Engineer (Content Support)

We are seeking a L1 support engineer for the Bloomreach content support team! We...

Location

India

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Relevant experience of 3-5 years in technical support positions in service industry/Retail
knowledge of core Java coding (read & Write the code) and common Java libraries
Able to do in depth problem solving, reading and understanding the Code and matching the scenario and come up with the appropriate troubleshooting steps and suggest workaround/resolution
Understanding of tools like Cloudflare, Datadog, Dynatrace, or native CMS performance dashboards
Exp in Java framework like Spring
Front end Technologies (Angular/React)
Experience with ticketing tools like Jira, Zendesk, etc.

Job Responsibility

Act as Primary contact for customer reported issues work through Zendesk ticketing system
Perform initial triage and ensure FR is met and are meaningful
Continuously monitor system health dashboards, alerts, and logs (Humio,Cloudflare etc)
Acknowledge and act on P1/P2 alerts and Pagerduty page
Operate in rotational shifts, including Night shift to cover during NA hours, EMEA hours and weekend on call support
Ensure proper handover between shifts with clear documentation of pending issues and key updates
Maintain availability and responsiveness within defined shift hours
Maintain clear, concise, and professional communication with customers and internal teams (BRC/Infra/PS/Eng teams)
Escalate unresolved issues to L2/L3 teams with clear documentation and logs
Participate in rotational 24x7 on-call support, including NA shifts /EMEA Shift

What we offer

A great deal of freedom and trust
We believe in flexible working hours to accommodate your working style
We work virtual-first with several Bloomreach Hubs available across three continents
We organize company events to experience the global spirit of the company and get excited about what's ahead
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
Our managers are strongly encouraged to participate in the Leader Development Program
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*

Fulltime

Senior Technical Support Engineer – SDN & Security

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Excellent Customer handling and communication (verbal and written) skills
Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
Experience in understanding and debugging SDN, SD-WAN environments
Experience with networking routing protocols like OSPF, BGP, etc.
Service Providers specific L2/L3 VPN, MPLS, EVPN, VXLAN, IPSec, Hub/Spoke network use cases
Good understanding of networking virtualization (Container Networking, OpenStack Networking)
Sound knowledge of Linux/Unix architectures and debugging
Scripting languages like Python, Shell
Good knowledge of Data Representation types (XML, JSON, YAML)
Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry

Job Responsibility

Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile
including their network topology, features, configurations, and service history that results in faster resolution
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of speciality
This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Axway ST Senior Software Engineer

Senior Software Engineer role focusing on Axway MFT products, cloud technologies...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Autonomous with one programming language/scripting
Autonomous with one Database. Good understanding of SQL queries
Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
Good hands on the Axway MFT products (XFB, Gateway, Secure Transport)
Knowledge of SSL/encryption/Keys/certificates.
Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
Experience working with Trading Partner Profile Management and configurations
Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
Cloud / Managed Services / Product Support (L2/L3) exposure.

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Positions open to people with disabilities

Fulltime

Axway B2B Senior Software Engineer

The role requires ability to engage with Client directly and to work in a team w...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Unix – Good knowledge on Unix OS and its commands along with scripting skills
Linux – knowledge of Linux commands
SQL- Good knowledge of SQL and Database concepts
Putty, Toad
Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered
Prior experience in handling production applications patching and upgrade experience is must
Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must
Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must
Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable

Job Responsibility

Engage with Client directly and to work in a team with a greater level of independence and ownership
Work on L2/L3 support having good analytical and diagnostic and RCA ability
Handle production applications patching and upgrade
Monitor service interruption alerts and troubleshoot them as per SLA
Address live issues and resolve them within pre-defined SLAs with improved productivity and quality
Prioritize the tasks and allocate within the team members

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

AD Technical Lead

Seeking a highly skilled Tech Lead – Active Directory & Entra ID Services respon...

Location

India , Bengaluru

Salary:

Not provided

Cigres

Expiration Date

Until further notice

Requirements

10–12 years of relevant experience in Active Directory and Entra ID management
At least 2–3 years in a leadership role
Deep understanding of Windows Server infrastructure, DNS, PKI, and IAM principles
Strong PowerShell scripting and automation experience
Demonstrated experience in customer-facing service delivery and technical leadership
Excellent communication, stakeholder management, and reporting skills
Strong problem-solving and analytical mindset with the ability to manage critical incidents under pressure
Engineering Graduate or Equivalent

Job Responsibility

Lead L2/L3 support for Active Directory and Entra ID environments
Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met
Act as a primary technical and operational escalation point for identity and directory-related incidents
Coordinate and manage incident, problem, and change management processes for AD/Entra services
Participate in reviews with stakeholders and provide actionable insights
Prepare and deliver service performance reports, and management updates
Drive continuous improvement, automation, and standardization across the environment
Collaborate with project teams to support new implementations, migrations, and transformations
Maintain strong customer relationships, ensuring satisfaction and proactive communication
Manage day-to-day operations of the team, including workload allocation and task prioritization

Fulltime

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

Spain

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...

Location

United Kingdom

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

8+ years of experience in SaaS technical support
3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
Exceptional communication skills
Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows

Job Responsibility

Manage and mentor a global team of 5-10 Senior Technical Support Specialists
Foster a culture of accountability, learning, and growth
Optimize and formalize the time allocation for the Senior team
Lead team meetings and conduct one-on-ones
Monitor L2 team schedules, queue coverage, workflows, and KPIs
Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
Act as a player-coach
Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
Serve as the primary owner for high-severity bug-related issues and escalations
Ensure that reported bugs are prioritized correctly with Product and Engineering teams

Fulltime

RPA Developer

Location

India , Bengaluru

Salary:

Not provided

Cigres

Expiration Date

Until further notice

Requirements

5+ years of RPA development experience on Blue Prism (Primary) & UI Path (Secondary)
3+ years of RPA L2/L3 Support experience
Bachelor’s Degree in Software Engineering or Information Technology
Good Understanding of exception handling best practices in an RPA environment
Good Understanding of how Blueprism & UI Path interfaces with business applications via APIs, Surface Automation
Good knowledge in preparation of process design document, Technical specification document (TSD), Interface specification documents (ISD) and Test Plan/Report
Experience with HTTP, REST, RESTful, JSON API services in a programming language
Experience in CI/ CD, DevOps & Jenkins
Exposure to .NET Technologies, C#.Net, ASP.Net, ADO.Net, Web Services
Good understanding of front, middle and back office Business processes

Job Responsibility

Stabilize production L2/L3 issues in Blue Prism(Primary) and Ui Path (Secondary)
Build and development of a given business operational process automation ensuring it adhere to required development standards, framework and best practices
Partner with RPA technical analyst / solution architects to assist with solution design
Partners with Scrum Master during project delivery to provide any development clarity and/or troubleshoot any code issues
Creates development standards and promotes modularization and reuse of code
Assist with code quality checks and peer reviews
Provide technical software support, including investigating and qualifying bugs, and maintaining accurate documentation
Provides mentoring and guidance to other RPA developers

Fulltime

L2/L3 Support Engineer

Sopra Steria

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 20, 2025

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