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L2/L3 Production Support – Assistant Vice President

https://www.citi.com/ Logo

Citi

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Location:
United States , Tampa

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

87280.00 - 130920.00 USD / Year
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Job Description:

We are seeking an experienced L2/L3 Production Support - AVP to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills (Unix, SQL, Big Data technologies) and deep domain expertise in financial services (e.g.: Securities, secured financing, rates, Liquidity reporting, Derivatives, front office/back-office system, trading lifecycle). This role requires someone who thrives in a high-pressure environment, can troubleshoot complex production issues, understands the full trade lifecycle, and can bridge the gap between critical business users and technical teams.

Job Responsibility:

  • Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance
  • Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting
  • Engage with operations, traders, quants, development teams to understand and resolve production outages/issues
  • Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms (ITRS/AWP)
  • Execute advance SQL queries and scripts for data analysis, validation, and issue resolution
  • Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems (hive, spark, Hadoop) and troubleshoot data pipeline issues
  • Maintain and improve knowledge bases, SOPs, and runbooks for production support
  • Participate in change management and release activities, including deployment validations
  • Lead root cause analysis (RCA) , conduct post incident reviews, and drive permanent resolutions
  • Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives
  • Contribute to continuous service improvement, stability management and automation initiatives

Requirements:

  • Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field
  • 5-8 Years of experience in application or production support with 2+ years at a lead level
  • Strong hands-on experience with SQL (MSSQL/Oracle or similar, Stored proc, SSIS, SSRS )
  • Experience with Unix/Linux (scripting, file manipulation, job control) and Big Data technologies (Hadoop, Hive, Spark)
  • Job Schedulers like Autosys
  • Log analysis tools
  • Solid understanding of financial instruments and trade lifecycle (Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management)
  • Familiarity with CUSIP, ISINs and other instrument identifiers
  • Knowledge of front office/back office and reporting workflows and operations
  • Excellent analytical and problem-solving skills
  • Effective communication and stakeholder management skills across business and technical teams
  • Experience with ITIL processes, including incident, problem and change management

Nice to have:

  • Exposure to cloud platforms and containerization (Docker, Kubernetes)
  • Experience with scripting languages (Python, Shell)
  • Knowledge of messaging services , middleware (Kafka, MQ)
  • Familiarity with regulatory and compliance reporting tools and processes
What we offer:
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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