CrawlJobs Logo

L2 Application Support

avaloq.com Logo

Avaloq

Location Icon

Location:
Philippines , Makati City

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, they coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Job Responsibility:

  • Hold Accountability and end-to-end ownership of any product related problems which clients report via the respective ticketing systems
  • Exhibit banking functional knowledge and experience specially in the area of CA, Sec Events , Market data
  • Manage the EOD batches while they are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions
  • Be able to work in different shifts (night on-call, day shift and ad hoc weekend support)
  • Apart from Incidents, to be able to handle Service requests, RFIs as well as assist Problem Manager whenever product specific support is required

Requirements:

  • Degree/Diploma with 5 years' experience in Banking /financial sector/any relevant domains
  • Proficiency in SQL, able to read and translate code into business language as well as from requirements to complex select queries or scripts
  • Experience in handling Production batch using tools like Control-M, Autosys, Zena, Argo
  • Windows/Unix/Linux experience to handle BAU activities like file transfers, troubleshooting
  • Experience in any cloud technology-based Production support (AWS, OCI, Google)
  • Must be very fluent in English and a clear demonstration of strong communication skills
  • ITIL Incident, Problem and Change process knowledge and able to handle industry standard ticketing tools

Nice to have:

  • Any other business function knowledge and experience (Portfolio Management, Credit and Cash related transactions)
  • Any Automation /Scripting as well as Cloud Technologies
  • Detailed knowledge and skills of Avaloq Core Platform with certification
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition scheme
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Avaloq - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L2 Application Support

OTC Derivatives Application L2 Support

The Apps Support Intmd Analyst is a developing professional role. Deals with mos...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-4 years experience
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas
  • Participation in some process improvements
  • Previous experience or interest in standardization of procedures and practices
  • Basic Business knowledge/ understanding of financial markets and products
  • Knowledge/ experience of problem Management Tools
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
Job Responsibility
Job Responsibility
  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Considers implications of the application of technology to the current environment
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Fulltime
Read More
Arrow Right

Application Trading Support Engineer

The role of Application Trading Support Engineer carries responsibility for the ...
Location
Location
China , Hong Kong
Salary
Salary:
Not provided
barclays.co.uk Logo
Barclays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in an IT, Engineering or Mathematics-related discipline
  • Minimum of 5 years of related experience as application trade support engineer providing L1 and L2 support
  • Experience in a business facing application support role in Investment Bank
  • Strong knowledge of supporting applications on Unix platforms, fluent user of the command line
  • Exposure to network connectivity investigation and diagnostics
  • Experience of client and exchange connectivity platforms with exposure to exchange APIs and protocols
  • Experience Bash/Perl scripting and/or Python/Java programming and with Autosys scheduling
Job Responsibility
Job Responsibility
  • Provide support for QPS applications and ready to cover early morning APAC hours
  • Develop specialist knowledge in relevant systems, sharing that knowledge, as required, with global teams
  • Liaise with Business users and IT counterparts on potential process improvements
  • Liaise with development teams on future applications and improvements
  • Take ownership of issues through to resolution or escalation, as appropriate
  • Pro-actively improve the quality of systems and service, and increase business value
  • Undertake projects as required, including, but not restricted to, the following areas: - capacity and performance management, monitoring initiatives, infrastructure upgrades, web based tools, reporting and documentation
  • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
What we offer
What we offer
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Applications Support Senior Analyst is responsible for providing technical a...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years' experience in an Application Support role L2 & L3
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
  • Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
  • Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
  • Collaborate with cross-functional teams to identify and resolve production issues
  • Create and maintain documentation related to production issues and resolutions
  • Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
  • Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
  • Coordinate with SA and EAP teams on the System updates, green zones and COB activities
  • Monitor and Manage Inbound and Outbound feed SLA breaches
  • Provide timely updates on system performance and issue status to senior management
What we offer
What we offer
  • Global Benefits
  • We bring the best to our people
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Application Support Engineer

We're seeking a skilled Service Support Engineer to provide technical assistance...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Linux
  • Docker
  • L2 support
  • 3–4 years of hands-on Java based tech support/service experience
  • Good knowledge of Windows/Linux OS
  • Experience with ticketing tools (e.g., Jira, ServiceNow, Constellation, Confluence etc.)
  • Excellent communication and problem-solving skills
  • Ability to handle pressure and multitask efficiently
Job Responsibility
Job Responsibility
  • Provide Level 2 support for technical issues
  • Monitor and manage tickets, ensuring SLA compliance
  • Document solutions and contribute to the knowledge base
  • Product / release deployments, upgrades, and user training
  • Collaborate with internal teams / Vendors for issue resolution and process improvement
  • Fulltime
Read More
Arrow Right

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the support field with experience in incident management processes/tools
  • Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
  • Good written communication
  • Autonomy, curiosity, rigor
  • A proactive and reactive attitude / A team spirit and a desire to learn continuously
  • Ability to analyze and synthesize
  • Middle English and French
  • Banking knowledge and functional case analysis skills preferred
Job Responsibility
Job Responsibility
  • Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
  • Take charge of incident management in conjunction with his team manager and other teams involved in the process
  • Provide ad hoc interventions to limit technical malfunctions
  • Ensure the processing of requests for daily living and other ad hoc operating requests
  • Ensure the production of monitoring indicators for banking services within its scope
  • Ensure the implementation and updating of operational documentation related to the activity
  • Ensure that the appropriate reports are written with your manager
  • The service mainly covers the production environment: Ensure daily support activities
  • User support: requests for information or assistance regarding the use and operation of specific applications
  • Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)
What we offer
What we offer
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings
  • Fulltime
Read More
Arrow Right

Cloud Operations Analyst

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering graduate with 4-6 years of relevant experience
  • EC2, IAM, ECS, S3, VPC, Cloud watch, EKS, storage, Databases, Alerting Infrastructure
  • Good technical Knowledge on Cloud infrastructure components viz. Compute, network, security
  • Experience on Containers/VMware
  • Experience in infrastructure setup, services operation and governance in Public cloud environments(AWS)
  • Demonstrated experience with Saas solutions and services, particularly managing enterprise applications on AWS cloud, focusing on availability and performance
  • In-depth knowledge of AWS services like storage, Databases, IAM, ECS, EKS etc.
  • Manage and Administer cloud platforms of AWS hosting enterprise applications and databases in accordance with Company Security Guidelines
  • Good working experience on Cloud Projects both - Private and Public Clouds
  • Knowledge of cloud SLA’s and SLA based delivery Mechanisms
Job Responsibility
Job Responsibility
  • Developing, configuring and deploying monitoring tools and scripts for applications and systems
  • Troubleshooting and resolving incidents while collaborating with the development and IT teams to minimise downtime and maintain service quality
  • Monitoring and analysing cloud resource usage to identify cost-saving opportunities
  • Creating and maintaining technical documents for cloud infrastructure and related processes
  • Developing and implementing automation scripts to reduce repetitive tasks and eliminate human error
  • Collaborating with product development, information technology (IT) and architecture teams to evaluate and implement new services based on requirements
  • Developing automation solutions to streamline processes, such as creating scripts to run specific tasks on computer systems
  • Monitors and tracks system performance against negotiated service-level agreements (SLAs)
  • Individual & proactive Way of Working
  • Collaborating with internal and external stakeholders, adaptation and learning of the business processes speak of the customer especially around functional design applications
What we offer
What we offer
  • Commitment to fighting against all forms of discrimination
  • Inclusive and respectful work environment
  • Positions open to people with disabilities
  • Fulltime
Read More
Arrow Right

DCX Technical Support Engineer - L2

Provide L1/L2 support for eCommerce, CPQ, and AEM systems, owning technical trou...
Location
Location
Salary
Salary:
Not provided
sdettech.com Logo
SDET Tech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 to 8 years experience
  • Application support (L1/L2) for business apps
  • Experience with eCommerce/CPQ/AEM
  • ServiceNow / JIRA / Zendesk
  • Strong communication and documentation
  • Global support model experience (24x5 / follow-the-sun)
  • Time management and multitasking
  • BE, B-Tech qualification
Job Responsibility
Job Responsibility
  • Act as first contact for app issues and service requests
  • Provide L1/L2 support for eCommerce, CPQ, CMS (AEM)
  • Execute ITIL functions (Incident/Change Management)
  • Analyze issues and escalate to L3 when needed
  • Document issues, SOPs, workflows, KB articles
  • Collaborate with product and engineering teams
  • Assist UAT, deployments, minor configurations
  • Monitor apps and ensure stability/uptime in SaaS environments
  • Perform DB queries and troubleshoot issues (SQL/NoSQL)
  • Support disaster recovery and continuity efforts
  • Fulltime
Read More
Arrow Right

Application Support Analyst

Seeking an Application Support Analyst: Rhino, are you there? At WE ARE META, we...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
wearemeta.io Logo
We Are Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of professional experience providing L1 and L2 application support
  • Strong SQL skills on Oracle, with the ability to query and manipulate data efficiently
  • Working knowledge of Python
  • Solid knowledge of financial products
  • Proven ability to interact effectively with different user profiles and stakeholders
  • Fluency in English (B2)
  • Availability for a hybrid work model, 2-3 times a week in the Porto office (requires Portuguese or other EU citizenship, or a valid Portuguese work permit)
What we offer
What we offer
  • You’ll get a welcome kit
  • Opportunities for career progression
  • Live on the edge with our health insurance
  • Coverflex meal card
  • Other protocols and special discounts
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy