CrawlJobs Logo

L1 Service & Support Engineer

domainehomes.com.au Logo

DOMAINE HOMES

Location Icon

Location:
Australia, Norwest ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Your Next Opportunity Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking two motivated and detail-oriented L1 Service and Support Engineers to join our brilliant IT team. This is a new role for the team, and we are looking for one to be based in our Loganholme, QLD office, and one to be based in our Norwest, NSW office. Reporting to the Service and Support Team Leader, the L1 Service & Support Engineer is responsible for providing first-level technical support and customer service to employees across the Group. This role involves triaging tickets, diagnosing and troubleshooting basic technical issues, setting up and training users on basic hardware, and ensuring a high level of customer satisfaction. You’ll play an integral role in supporting employees across the Group, resolving issues efficiently and effectively.

Job Responsibility:

  • Provide first-line technical support to employees in office, via phone, email, and chat
  • Diagnose and troubleshoot basic hardware, software, and network issues
  • Assist in the setup, configuration, and maintenance of IT systems related to property management software and tools
  • Work closely with senior support engineers (L2) to escalate complex issues and ensure timely resolution
  • Document all interactions and support actions in the ticketing system
  • Participate in system testing and quality assurance for new software releases
  • Provide onboarding guidance and training to employees on hardware, software and best practices
  • Maintain up-to-date knowledge of industry trends, tools, and best practices
  • Contribute to creating FAQ and support documentation to assist employees and improve team efficiency

Requirements:

  • Degree or relevant qualifications and certifications in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Previous experience (1-2 years) in a L1 service and support role, with a basic understanding of desktop support, system administration, and endpoint management
  • Experience configuring and deploying IT hardware and software
  • Familiarity with ITSM tools, ticketing systems, and remote support technologies
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, firewalls)
  • Familiarity with cloud-based applications, mobile device management, Active Directory, user access control, and password management
  • Friendly and approachable, with a strong customer service mindset and passion for helping people
  • Highly organised and detail-oriented, with a focus on accuracy and efficiency
  • Proactive and solution-focused, always looking for ways to improve IT support services
  • Strong problem-solving skills, with the ability to think critically under pressure
  • Team player, with excellent communication and collaboration skills
What we offer:
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for L1 Service & Support Engineer

New

L1 Service Desk Engineer

We are hiring an L1 Service Desk Engineer to support in a multi-tenant, identity...
Location
Location
Salary
Salary:
Not provided
Zazz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of Windows desktop troubleshooting
  • Knowledge of networking basics (VPN, DNS, connectivity)
  • Experience working in a structured service desk environment
  • Ability to perform remote diagnostics and guide end users effectively
  • Familiarity with authentication, password management, and user access workflows
  • Clear communication and professional client-handling skills
  • Strong documentation habits and attention to detail
  • Ability to follow processes, SOPs, and compliance guidelines consistently
  • Comfortable working in a multi-tenant, high-compliance environment
  • Ability to stay calm under pressure and handle multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Manage incoming tickets in the service desk queue
  • Create a ticket for every call or interaction
  • Classify issues using correct urgency and impact
  • Follow defined SLAs for response and resolution
  • Use standard greeting/closing scripts and follow structured ticket closure procedures
  • Document all actions, findings, and resolutions clearly
  • Locate and connect to user devices through the service desk’s remote access system
  • Perform common troubleshooting (login issues, password issues, network connectivity, performance, application errors)
  • Transfer files/logs as required and guide users through resolution steps
  • Use the backup remote support method only when the primary is unavailable
What we offer
What we offer
  • Thriving work environment
  • Opportunities for continuous learning
  • Chance to work with some of the best minds in the industry
  • Fulltime
Read More
Arrow Right

L1 Compute Support Engineer

L1 Compute Support Engineer with Italian role providing remote service, customer...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellence in verbal and written English and Italian
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem solving skills
  • Software and hardware knowledge of computing, storage and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience
Job Responsibility
Job Responsibility
  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Resolve incoming internal or external businesses and end user's problems via telephone and e-support
  • Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
  • Proactively assist customers to avoid or reduce problem occurrence
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
  • Engage team members for support as required to ensure internal or external business and end user SLA demands are met
  • Begin to partner with and assist the Sales Pursuit team
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right
New

Enterprise SD L1 Engineer

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
ergogroup.ie Logo
Ergo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Microsoft Operating Systems and Applications, including MS Office 365
  • Familiarity with anti-virus/spyware/malware solutions
  • Basic understanding of networking (TCP/IP, switching, firewalls)
  • Knowledge of industry standard troubleshooting procedures
  • Effective communication and customer service skills
  • Documented technical competency
  • 1+ year in SD L1 Technical Support role (desirable)
  • Experience in working with ITSM, service desk processes, or ticketing systems
  • Background supporting enterprise or large environments
  • Bachelor’s or master’s in computer science, IT, or Engineering (preferred)
Job Responsibility
Job Responsibility
  • Receive and log all incidents and service requests from End Users via ITSM systems
  • Monitor and forward tickets according to KPIs/SLAs
  • keep users updated until resolved
  • Provide telephone/IM-based entry to call logging systems for all IT-related issues
  • Generate, reopen, or log tickets for unresolved or rejected requests
  • Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required
  • Log, assign, and report for third-party software/hardware issues with no direct resolution
  • Escalate issues to internal/external teams, monitoring all tickets until closure
  • Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes
  • Fulltime
Read More
Arrow Right

Assistant Production Support Engineer

Assistant Production Support Engineer role in HSBC's Digital Business Services (...
Location
Location
China , Shanghai; Xi'an
Salary
Salary:
Not provided
https://www.hsbc.com Logo
HSBC
Expiration Date
December 31, 2025
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 3 years of experience in IT production support
  • Experience supporting complex banking applications in a global banking environment
  • Experience in L1/L2 support and coordination with application teams/vendors
  • Knowledge of Linux/Windows for system administration and troubleshooting
  • Familiarity with Splunk, Nagios, Zabbix, or similar for real-time system monitoring
  • Basic scripting skills in Bash, Python, or PowerShell for automating support tasks
  • Familiarity with SQL (e.g., MySQL, Oracle) for querying and troubleshooting database issues
  • Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues
  • Familiarity with Jira, ServiceNow, or Remedy for tracking and resolving incidents
Job Responsibility
Job Responsibility
  • Monitor, troubleshoot, and resolve production incidents for local and global banking applications promptly to minimize downtime
  • Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application teams and vendors to address complex issues
  • Work closely with application teams to resolve escalated issues and implement fixes for production systems
  • Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance
  • Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution
  • Participate in post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures
  • Support initiatives to reduce recurring incidents and improve system stability
  • Use monitoring systems (e.g., Splunk, AppDynamics) to proactively detect issues and analyze performance metrics
  • Provide regular reports on system health, incident trends, and SLA adherence
  • Ensure compliance with China's regulatory requirements and global banking standards
What we offer
What we offer
  • Continuous professional development
  • Flexible working
  • Opportunities to grow within and inclusive and diverse environment
  • Fulltime
Read More
Arrow Right
New

VIP IT Support Engineer

Ergo are seeking an IT Support Engineer for a permanent opportunity in Dublin ci...
Location
Location
Ireland , Dublin city centre
Salary
Salary:
Not provided
ergogroup.ie Logo
Ergo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Systems Admin (M365) skills
  • Desktop Support skills (Windows and MAC)
  • Experience working in an ITSM / ITIL environment
  • Exceptional communication skills
  • Experience in some / all of the following: Management of M365 (supporting Teams, Exchange, One Drive etc.)
  • ITIL (certification preferred)
  • ITSM ticketing systems (ServiceNow an advantage)
  • Supporting and setting up Mobile Devices (MDM)
  • Active Directory, Domain Contiders, group policies, DNS
  • Virtualisation technologies (VMware, Citrix)
Job Responsibility
Job Responsibility
  • Diagnosing and resolving issues with desktops, laptops, docking stations and related hardware
  • Troubleshooting operating systems (Windows10/11), business applications (MS O365, VPN clients, 3rd party apps), and common software errors
  • Handling incidents and service requests that are escalated from L1 Service Desk
  • Creating, modifying, and disabling user accounts across Active Directory, email systems, and business applications
  • Assigning and troubleshooting permissions, group memberships, and access issues
  • Installing, configuring, and updating standard and authorised software
  • Supporting patching processes where required, either manually or through remote tools
  • Preparing new equipment (imaging, asset tagging, software installation)
  • Break/Fix for VIP users
  • Maintaining stock/asset records and updating asset management systems
What we offer
What we offer
  • Pension
  • Health insurance
  • 25 days AL
  • Educational assistance
  • Fulltime
Read More
Arrow Right
New

IT Support Engineer

As an IT support specialist you will provide technical assistance to users by di...
Location
Location
Salary
Salary:
18000.00 - 24000.00 USD / Year
fundraiseup.com Logo
Fundraise Up
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Russian native
  • Fluent English (written and spoken)
  • 1–3+ years in internal IT support/help desk
  • Advanced MacOS user
  • Proficiency with Google Workspace/Admin, Slack, Notion, Front, and Zoom
  • Strong security mindset, adherence to process, and respect for data privacy
  • Service‑first, empathetic, and clear communicator
  • reliable, organized, and detail‑oriented
  • able to follow runbooks and continuously improve them
Job Responsibility
Job Responsibility
  • Employee support (L1): Resolve day-to-day requests (app issues, macOS basics)
  • Collaboration & escalation: Partner with People Ops, Dev Ops and Finance teams
  • escalate non-L1 issues with clear context
  • Documentation: Maintain concise runbooks and FAQs in Notion
  • turn solved tickets into articles
  • Asset inventory: Track assignments, movements, and returns of equipment
  • Onboarding: Prepare Macs, pre-provision accounts, set apps, profiles, bookmarks, avatars, and asset status update
  • Offboarding: Revoke/adjust access, mail routing, device wipe & return checklist
  • Access & security: Enforce least-privilege, group membership hygiene, basic audit readiness in collaboration with Security/People Ops
What we offer
What we offer
  • 31 days off
  • Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace
  • English learning courses (50% reimbursement, up to $1,000 annually)
  • Relevant professional education (50% reimbursement, up to $1,500 annually)
  • Gym or swimming pool (50% reimbursement, up to $500 annually)
  • Coworking (up to $250 monthly)
  • Stock options
Read More
Arrow Right

Assistant Production Support Engineer

Assistant Production Support Engineer role in HSBC's Digital Business Services (...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
https://www.hsbc.com Logo
HSBC
Expiration Date
December 31, 2025
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Minimum of 3 years of experience in IT production support
  • Experience supporting complex banking applications in a global banking environment
  • Experience in L1/L2 support and coordination with application teams/vendors
  • Knowledge of Linux/Windows for system administration and troubleshooting
  • Familiarity with Splunk, Nagios, Zabbix, or similar for real-time system monitoring
  • Basic scripting skills in Bash, Python, or PowerShell for automating support tasks
  • Familiarity with SQL (e.g., MySQL, Oracle) for querying and troubleshooting database issues
  • Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues
  • Familiarity with Jira, ServiceNow, or Remedy for tracking and resolving incidents
Job Responsibility
Job Responsibility
  • Monitor, troubleshoot, and resolve production incidents for local and global banking applications promptly to minimize downtime
  • Provide L1 and L2 support, including initial triage, diagnostics, and resolution
  • Collaborate with application teams and vendors to address complex issues
  • Work closely with application teams to resolve escalated issues and implement fixes for production systems
  • Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance
  • Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs)
  • Participate in post-incident root cause analysis (RCA) and coordinate with problem management teams
  • Support initiatives to reduce recurring incidents and improve system stability
  • Use monitoring systems (e.g., Splunk, AppDynamics) to proactively detect issues and analyze performance metrics
  • Provide regular reports on system health, incident trends, and SLA adherence
What we offer
What we offer
  • Continuous professional development
  • Flexible working
  • Opportunities to grow within an inclusive and diverse environment
  • Fulltime
Read More
Arrow Right

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid SRE process experience
  • 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
  • Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
  • Experience with Microsoft OS Windows & Server
  • Experience in ticket tracking and resolving on time
  • Hands-on experience on ticketing tools (ServiceNow)
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
Job Responsibility
Job Responsibility
  • Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
  • Implementing, monitoring, and maintaining CI/CD frameworks
  • Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
  • Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
  • Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
  • Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
  • Managing a team of technical support engineers who provide technical support to users
  • Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
  • Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
  • Escalating, resolving, guiding team, and tracking production incidents to closure
What we offer
What we offer
  • Competitive base salary (which is annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Additional benefits to support you and your family to be well, live well and save well.
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy