KYC Operations Manager, Citi

Citi

Location:
Costa Rica, Heredia

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The KYC Operations Manager is an intermediate management-level position responsible for providing leadership and direction to a team of employees in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services, while ensuring the development and management of a dedicated KYC program at Citi.

Job Responsibility:

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
Provide people management and development responsibilities and ensure team service level standards are met
Liaise with Compliance department and senior management within business units supported
Oversee new client onboarding and implement process enhancements to improve client onboarding experience
Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
Monitor account refresh activity daily to ensure regulatory/document requirements are met
Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Minimum 3 years of experience in Management
90% English level
Strong communication and analytical skills
KYC/AML experience preferred

What we offer:

Global benefits
Equal opportunity employer

Additional Information:

Job Posted:
July 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

KYC Operations Manager