This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Step into the role of KYC High Risk QC at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care. A specialist member of the KYC (Know Your Customer) team responsible for obtaining, completing, and maintaining all Regulatory KYC documentation for all clients in accordance with the Bank's guidelines and in compliance with UK & global financial regulations. To provide high value, business critical KYC technical support to the Corporate Bank Relationship Team. To liaise directly with Relationship Directors to gather KYC information, maintaining a professional manner and delivering excellent client service while managing potentially sensitive client information. To work in partnership with other Barclays Corporate teams (Relationship Directors, and Financial Crime) – as well as our wider business functions (Barclays Wealth, and the Corporate Bank – both in the UK and internationally) – to deliver a ‘One Barclays’ client experience.
Job Responsibility:
Provide dedicated and robust specialist KYC expertise throughout the Refresh Process
Use expert KYC knowledge to analyse KYC information for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique projects
Use strong problem solving and team working skills to resolve complex, high-priority cases, while ensuring the Bank’s regulatory requirements are always met
Use strong communication skills to explain the reasons for our KYC requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience making Barclays the ‘go to bank’
Use strong time management skills to complete complex, business critical tasks within pressured timescales – ensuring the KYC Team meets all target SLA’s, and providing a quick and efficient service to Clients
Contribute to a Positive, Supportive and Proactive working culture by sharing knowledge and expertise both locally and globally
Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience and challenging operational processes with solutions to enhance the team’s current processes
Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process
Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations
Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes
Development of reports and presentations on quality control performance and communicate findings to internal senior stakeholders
Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions
Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies
Identification of industry trends and developments to implement best practice in quality assurance services
Participation in projects and initiatives to improve quality control efficiency and effectiveness
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate
Will have an impact on the work of related teams within the area
Partner with other functions and business areas
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Requirements:
End to End KYC Knowledge and Experience in High-Risk review
Specialist knowledge in EDD, understanding and experience in reviewing company structures, organisations and ownership – for example Trusts, Charitable Organisations, Nominated Entities, Defence, Gaming and Gambling, Politically Exposed Persons, High Risk Jurisdictions (including HRTC)
In depth knowledge of Global KYC policies and procedures
Knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, and confidentiality regulations)
Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses
i.e risk and regulation
Role demands interaction with different departments including RAU, Coverage, Screening, various forums etc. to ensure seamless completion on the refresh cases
Strong stakeholder management skills and experience of working with key stakeholder e.g. Financial Crime and Front Office teams would be beneficial
Excellent communication skills: must interact professionally with Front office and internal stakeholders via phone or email
Excellent written and verbal English language skills required
Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales
Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales
Analysis & Judgement: must undertake KYC analysis with a high level of accuracy and attention to detail
Proven KYC Operational Background. Experience of working with Financial Crime
What we offer:
We have a structured approach to hybrid working
We’re committed to providing a supportive and inclusive culture and environment for you to work in
This environment recognises and supports your personal needs, alongside the professional needs of our business
We offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations