Knowledge Manager Job at JFrog (Netanya/Tel Aviv)

Knowledge Management Content Manager

Barbaricum is seeking a Knowledge Management Content Manager to support TRADOC G...

Location

United States , Fort Leavenworth, Kansas

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret/SCI clearance required
8-10 years’ experience
Experience managing content on SharePoint or similar platforms
Strong writing and editing skills
Familiarity with knowledge management principles and practices

Job Responsibility

Oversee the creation, organization, and maintenance of content on knowledge management systems
Ensure that content aligns with organizational goals and compliance standards
Monitor and report on content usage and effectiveness
Collaborate with teams to identify content needs and create new resources
Provide training on knowledge management systems and processes

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

Canada , Virtual

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries
Experience in management of sales content tech-stack
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Experience of using PPT effectively in producing sales materials
Advance level capabilities in use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech
Ability to work independently, problem solve and be self-motivated
Excellent networking, collaboration, and project management skills within complex international organization

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with wider Go-to-market team, marketing, sales and subject matter experts
Manage small team of content and knowledge specialists
Develop, maintain and update repository of knowledge and content assets
Ensure taxonomy supports content categorization in line with business needs
Be expert and point of contact for LHH content tech stack (Loopio and Seismic)
Develop best practices and training for Sales Enablement & OMT functions
Define and uphold quality standards for all sales content
Act as ambassador to wider sales organization for use of available content

What we offer

Growth opportunities within human resources global leader
Priority on learning to stay agile in competitive business environment
Open-minded environment where people spark new ideas and explore alternatives

Fulltime

Knowledge Manager

Barbaricum is seeking a Knowledge Manager to support TRADOC G2 operations at For...

Location

United States , Fort Eustis, Virginia; Fort Leavenworth, Kansas

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret/SCI clearance required
6-10 years’ experience
Experience with knowledge management platforms and tools
Strong communication and organizational skills

Job Responsibility

Develop and implement knowledge management strategies to support TRADOC operations
Maintain and update knowledge repositories and databases
Collaborate with stakeholders to identify and address knowledge gaps
Provide training and guidance on knowledge management tools and practices
Evaluate the effectiveness of knowledge-sharing initiatives and recommend improvements

Knowledge Management Analyst

The Knowledge Management (KM) Analyst is responsible for the health, accuracy, a...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

2+ years of experience in a Knowledge Management, Content Strategy, or Quality Assurance role, preferably within a retail or large contact center environment
Proficiency with Knowledge Management Systems (KMS) platforms (e.g., NiCE mPower)
Proven ability to use data (search logs, usage reports, C-Sat/FCR metrics) to drive content strategy and decision-making
Excellent written and verbal communication skills with a demonstrated ability to translate complex technical information into clear, easy-to-understand content

Job Responsibility

Monitor and Analyze KB Performance: Routinely track and report on key knowledge metrics, including usage rates, search success, content findability, and article deflection rates
Ensure Content Accuracy: Implement a proactive auditing schedule and content decay process to ensure all articles, policies, and procedures are current, compliant, and accurate
Identify Content Gaps: Analyze agent and customer search data, feedback submissions, and support ticket trends to identify critical missing or inadequate knowledge content
Enforce Content Standards: Own and maintain the KM Style Guide and quality standards, ensuring all new and updated content adheres to tone, formatting, and clarity requirements
Manage Feedback Loop: Govern the workflow for submitting, reviewing, and acting on agent and customer feedback, ensuring quick resolution and improved content quality
Optimize Publishing Workflow: Manage the content lifecycle (drafting, review, approval, publishing, and archival), ensuring efficiency and speed to market for critical updates
Support AI Solutions: Act as the KM Subject Matter Expert (SME) for all AI and automation initiatives (e.g., chatbots, virtual agents, self-service portals) that rely on the knowledge base
Maintain AI Readiness: Ensure KB content is optimized for machine consumption, including proper tagging, classification, and metadata to maximize the effectiveness of AI deflection
Analyze Experience: Monitor the agent and customer experience within the KM tools and AI channels, providing actionable insights to enhance usability and reduce friction

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Customer Success Knowledge Manager

At JFrog, self-service is a top priority, sponsored directly by company Leadersh...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

B.A or M.A in relevant fields
Proven writing skills
2-4 years in a Knowledge Management or related roles
Successful experience in innovative thinking and risk-taking
Content Strategy development experience
Creativity, innovation, and execution skills: proven record of driving new and innovative solutions from start to finish
Experience in working with web interfaces (HTML, Javascript)

Job Responsibility

Transform the way content is presented to our customers by implementing innovative solutions in our Help Center
Manage and direct the creation of professional and creative content
Work with the team’s researchers to measure content effectiveness, set targets, and if necessary revise content until user targets are met and engagement increases
Work with the team’s developers to automate publication and validation processes
Interact with JFrog customers to better understand how they use JFrog content
Foster a culture of knowledge-sharing, contribution, and transparency
Build relationships and identify partners across the organization to help promote a “knowledge everywhere” approach

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Sydney

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use your customer experience (CX) insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support
Learning & Development
Employee Resource Groups

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Melbourne

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use customer experience insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support via Telus
Learning & Development
Employee Resource Groups

Fulltime

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Knowledge Manager

JFrog

Location:
Israel , Netanya/Tel Aviv

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Knowledge Manager

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Location:Israel , Netanya/Tel Aviv

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 22, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
January 22, 2026