Knowledge Management Specialist Job at Prezzee (Melbourne)

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Sydney

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use your customer experience (CX) insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support
Learning & Development
Employee Resource Groups

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...

Location

United States , Baltimore

Salary:

56778.00 - 82328.25 USD / Year

IKEA

Expiration Date

Until further notice

Requirements

Minimum of High School diploma, GED, or equivalent education
Minimum 3 years of experience working with communication
Minimum 2 years in Learning & Development platform/software implementation and utilization
Experience presenting and leading in front of local management and global partners
Strong consultation and communication skills, especially in written and verbal presentation
Strong stakeholder management skills
Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
Worked with customers to understand their information in connection to omnichannel shopping experiences
Ability to write information in a customer-facing way
Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations

Job Responsibility

Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Project Management Specialist - Project Manager

Are you a”Project Management Specialist - Project Manager” looking for a new opp...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

January 26, 2026

Requirements

Post-secondary education in Business Administration, Computer Science, or an equivalent combination of education and/or experience
Project Management Professional (PMP) certification
8-10 years of hands-on experience managing all aspects of IT projects in large project management and program management in Government jurisdictions and or large private sector organizations
Extensive experience in AI project implementation
Strong Proficiency in tools such as MS Project, JIRA, and MS Office
Good knowledge of municipal and interrelated government legislation, policies and procedures
Demonstrated expertise in scope and timeline management, budget and resource management, risk and issue management, and organizational change management
Proven ability in business transformation, critical path identification, and timely decision-making across complex, multi-stakeholder environments
Extensive experience with traditional and innovative project management processes, techniques, and tools across agile, waterfall, and iterative methods
Project excellence spanning Governance, Definition, Planning, Project Management & Control, Financials and Close-out

Job Responsibility

Ensure project technical deliverables arrive within agreed scope, quality, timelines, and cost using project management tools and methodologies
Lead and manage all stages of the project lifecycle
Lead and manage the development of detailed scope requirements, budgeting, resource management, planning and scheduling, monitoring, and reporting progress
managing and mitigating issues and risks
reviewing, preparing and executing change requests
Develop, manage and report on detailed project plans of varying levels of complexity that make major business transformations
Manage all aspects of assigned projects, including the project charter, project plan and schedule, progress, budget, risk management, issue management, change management, resource management, quality review/best practices
Lead teams of technical staff, client representatives, contractors, consultants, vendors, and other intra/interdivisional stakeholders to implement projects effectively
Lead, facilitate and contribute to the design, creation, development, and sustainment of corporate standards for Technology Services, including formalized project management methodology, change management, application development and migration
Lead, participate in or oversees the preparation of or prepares and/or supervises the preparation of various formal contractual documents such as: Request for Expression of Interest (REOI), Request for Information/Proposal/Quotation/Resource (RFI/P/Q/R), ITAPP, Statement of Work (SOW), Memorandum of Understanding (MOU) and Service Level Agreements (SLA)

What we offer

You will have an opportunity to work with a leading employer in the local market
Potential for extension

Global Content and Knowledge Manager

Global Content & Knowledge Manager role accountable for managing and optimizing ...

Location

Canada , Virtual

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Minimum 5 years' recent experience in relevant content role within a bid or sales/sales enablement team
Content creation track record within B2B environment focused on commercial industries
Experience in management of sales content tech-stack
Expert at both written and visual content
Experience in introduction of new technologies to support content creation or management
Excellent verbal and written communication skills
Experience of using PPT effectively in producing sales materials
Advance level capabilities in use of tools such as MS Teams/SharePoint, SalesForce, AI and other emerging tech
Ability to work independently, problem solve and be self-motivated
Excellent networking, collaboration, and project management skills within complex international organization

Job Responsibility

Manage and optimize knowledge and sales content across entire sales lifecycle
Curate, manage and evolve content covering all parts of LHH
Partner with wider Go-to-market team, marketing, sales and subject matter experts
Manage small team of content and knowledge specialists
Develop, maintain and update repository of knowledge and content assets
Ensure taxonomy supports content categorization in line with business needs
Be expert and point of contact for LHH content tech stack (Loopio and Seismic)
Develop best practices and training for Sales Enablement & OMT functions
Define and uphold quality standards for all sales content
Act as ambassador to wider sales organization for use of available content

What we offer

Growth opportunities within human resources global leader
Priority on learning to stay agile in competitive business environment
Open-minded environment where people spark new ideas and explore alternatives

Fulltime

Unit Facility Management Specialist

We take the lead in delivering safe, compliant, sustainable and innovative prope...

Location

Italy , Collegno, Torino

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Technical background or passion in Facilities Management (or equivalent) within your specialist area
Experience in a multi-unit facilities management organization
Technical understanding in all aspects of a building and connected equipment
Understanding of asset management (maintenance and repair history, reinvestment planning)
Communication skills and ability to build trustful relationships
Knowledge of how to assess and mitigate risks in a business environment
Understand the main Facility Management business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on site level
Knowledge of how to transform our operations to become climate positive and contribute to a circular society
Knowledge of how to successfully deliver, organize and follow up on 'hard' service and of all relevant IT tools within Facility Management
Good knowledge of English and Italian

Job Responsibility

Support that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement
Support purchase and implementation of relevant property management innovations, digital and technical solutions
Advice, mentor and support the delivery of the agreed FM services in the cluster
Develop and maintain subject area expertise both personally and within the FM organization
Participate actively in the subject matter network on both local and global level
Participate in global subject matter update meetings and organize them in the cluster
Drive the implementation of approved best practices and projects
Drive the impact of your specialist area on the operational and financial results of FM and the Ingka business
Contribute to the goal setting, the FM budgeting activities, the 5-year rolling plan and the annual plan in your specialist area
Follow up permits, licenses, certificates and reporting measures to stay compliant with local and international legislation

What we offer

Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities)
Wellbeing Offering, including an Employee Assistance Program (EAP)
Healthy and affordable food: access to a corporate canteen with complete meal for just over 1€
Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child)
Corporate discounts: portal dedicated to co-workers for discounts for different activities such as travel, leisure, technology
Bonuses: annual reward system for all co-workers

Fulltime

Unit Facility Management Specialist

We take the lead in delivering safe, compliant, sustainable and innovative prope...

Location

Italy , Corsico

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Academic degree or proven experience in Facilities Management (or equivalent) within your specialist area
Experience in a multi-unit facilities management organization
Technical understanding in all aspects of an building and connected equipment
Understanding of asset management (maintenance and repair history, reinvestment planning, …)
Knowledge of how to assess and mitigate risks in a business environment
Understand the main Facility Management business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on site level
Knowledge of how to transform our operations to become climate positive and contribute to a circular society
Knowledge of how to successfully deliver, organize and follow up on 'hard' service (technical maintenance, IKEA Food equipment, …) and of all relevant IT tools within Facility Management
Communication skills and ability to build trustful relationships
Good knowledge of English and Italian

Job Responsibility

Support that each property is managed throughout its lifetime including safety, compliance, maintenance and improvement to ensure a safe and operational environment for the business, co-workers, customers and other stakeholders
Support purchase and implementation of relevant property management innovations, digital and technical solutions related to your specialist area that meet the needs of the business and the many people
Advice, mentor and support the delivery of the agreed FM services in the cluster by maintaining and sharing up-to-date expertise and enhance the Ingka specialist area knowledge, while driving operational best-practice within the business in strict adherence with all applicable local regulations and mandatories in Ingka
Develop and maintain subject area expertise both personally and within the FM organization
drive the requirement collection process in your specialist area with relevant stakeholders
Participate actively in the subject matter network on both local and global level by detecting needs, knowledge and best-practices in the cluster organization and escalate/share them with the group organization
Participate in global subject matter update meetings and organize them in the cluster
Drive the implementation of approved best-practices and projects, aimed at lowering operational cost, and improving the reliability of assets and the efficiency of the FM services
Drive the impact of your specialist area on the operational and financial results of FM and the Ingka business
Contribute to the goal setting, the FM budgeting activities, the 5-year rolling plan and the annual plan in your specialist area

Fulltime

Unit Facility Management Specialist

IKEA Wembley is hiring a Unit Facility Management Specialist to create safe, com...

Location

United Kingdom , London

Salary:

37000.00 GBP / Year

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of how to plan, organize, and manage costs and expenditures for a given area, as well as assess and mitigate risks in a business environment
Understanding of the FM scope, delivery model, and business processes including work order management, contract and supplier management, and both hard FM services (e.g., technical maintenance, IT equipment) and soft FM services (e.g., cleaning, pest control, waste management)
Knowledgeable about sustainability in FM, including energy and water consumption, waste management, and transforming operations to be climate positive and contribute to a circular society
Familiarity with IKEA's corporate identity, core values, and vision
Leadership, collaboration, service-mindedness, and alignment with IKEA culture and values

Job Responsibility

Manage FM services to ensure safety, compliance, maintenance, and improvements for a safe and operational environment
Coordinate tasks with internal teams and external FM suppliers, and report on service quality
Conduct checks, participate in audits, and manage FM tools and documentation
Support tendering processes, contribute to goal setting, budgeting, and business planning
Ensure compliance with regulations, collaborate with 3rd parties, and provide technical support for FM operations and projects

What we offer

15% IKEA discount & discount portal
Life assurance of 4 times your pay
Enhanced statutory pension contributions & interest-free loans
Season Ticket Transport Loan with a 15% subsidy
End-of-year gift

Fulltime

Knowledge & Communications Specialist - Contact Center

The Knowledge & Communication Specialist is responsible for acquiring, organizin...

Location

United States , Knoxville, TN; Etna, OH; Ft Myers, FL

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills, with the ability to craft clear, concise, and engaging content
High School diploma, GED, or Bachelor’s degree preferred
2+ years of experience in knowledge management, corporate communications, or content development
Strong ability to organize and present information effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams)
Experience with Contact Center systems (e.g., knowledge base, IVR, CRM, and OMS) is a plus
Strong interpersonal skills with the ability to collaborate effectively across teams
Highly adaptable, proactive, and able to manage multiple projects with minimal supervision
Strong attention to detail and ability to meet deadlines
Ability to work a flexible schedule to meet business needs

Job Responsibility

Develop and implement knowledge management strategies that support operational efficiency and business goals
Curate, maintain, and audit a centralized knowledge base to ensure accuracy, accessibility, and relevance
Develop and maintain self-service knowledge articles for customer-facing platforms
Establish and foster partnerships with business units to enhance collaboration and knowledge-sharing
Create and manage internal communication strategies to ensure associates receive timely, clear, and engaging updates
Maintain the internal SharePoint site with up-to-date policies, marketing updates, product knowledge, and promotions
Collaborate with Contact Center leaders to ensure consistent messaging on brand updates, customer-facing concerns, and associate initiatives
Develop and distribute communications related to process changes, customer experience updates, and engagement programs
Act as a communications liaison to ensure messaging aligns with company and brand voice
Work closely with leadership teams to support new initiatives and system changes

What we offer

Merchandise discount at select KnitWell Group brands
Support for individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Knowledge Management Specialist

Prezzee

Location:
Australia , Melbourne

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Knowledge Management Specialist

Prezzee

Location:Australia , Melbourne

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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