Knowledge Architect 3, User Experience

• Supports the Knowledge Management team in designing, documenting, and deploying intelligent knowledge solutions and systems
• Focuses on transforming use-cases into automation prototypes and conducting cross-platform testing
• Responsible for all aspects of the user-centered design process, from user research through design implementation
• Designs, leads and analyzes user research activities and leverages the findings into cohesive site architectures, wireframes and functional specification documentation
• Implements user experience strategies for a variety of projects
• Creates the best possible user interactions and task flows while being mindful of key branding and marketing concerns
• Act as a knowledge systems designer during discovery and detailed design
• Facilitate cross-BU intake and prioritization
• Develop playbooks, usage guidelines, and training materials
• Support field adoption through documentation, office hours, and internal communities of practice
• Serves as an expert consultant during the detailed design phase
• Designs, leads and analyzes user research and usability testing initiatives
• Strategizes with client and team regarding task analysis and task completion user flows
• Articulates user experience issues/concerns and overall design principles to team members and clients
• Participates in client discover sessions and assists in defining business requirements
• Conducts audits of existing systems and web sites
• Develops standards, methodologies and repeatable processes for delivery of user experience services
• Creates content hierarchies, site maps and navigational models
• Translates concepts into interactive experiences through the design and/or implementation of web site architectures
• Collaborates with designers on visual comps
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

• Bachelor's Degree
• 5-7 Years Relevant Work Experience
• Strong background in user interface design and development
• Good diagramming skills and information design experience
• Analytical problem-solving skills
• Excellent writing and presentation skills
• Experience in outlining functional specifications and content requirements
• In-depth experience, knowledge and skills in own discipline

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience

• Medical, prescription, vision, and dental insurance for eligible employees
• 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
• Paid time off including eight observed company holidays and flex time
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more