Knowledge and Service Transition Manager

Lead the development, governance, and continuous improvement of our knowledge management practices and manage the transition of new or changed IT services into operation. The role is crucial for ensuring our technology teams and end users have access to accurate knowledge that supports effective service delivery, while also overseeing all aspects of service transition to reduce service disruption. Lead the design, implementation, and governance of knowledge management practices while ensuring smooth service transitions for new or changed services across our global technology organization. Operating within a ServiceNow environment, this role bridges knowledge strategy with service transition processes to deliver operational excellence and a seamless user experience.