Kitchen Planning Specialist, IKEA

IKEA

Location:
Ireland, Drogheda

Category:
Customer Service

Contract Type:
Employment contract

Salary:

33000.00 EUR / Year

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Job Description:

IKEA IRELAND is looking for an experienced kitchen planner to join our Planning & Order Point in Drogheda. The role involves providing an exceptional shopping experience, engaging with customers, and supporting the kitchen co-worker team with various tasks.

Job Responsibility:

Provide an exceptional shopping experience for our customers
Actively engage with our customers to identify their needs and how to inspire and advise them on the best solutions for their life at home through home furnishings
Always passionate about the range and home furnishings, curious to learn the stories behind the products and their design and actively share this with the customer
Support maximising sales by being proud of your areas of responsibility, ensuring the customer meets an area that is clean, well-presented and easy to shop
Pro-actively interact with customers & provide excellent 1-1 customer service for a sustained period of time during the appointments
Kitchen Planning & Designing for up to 2 hours with an additional 30-60 minutes to provide accurate plans, worktop and installation quotations for the customer
Support with responding to customer emails, and securing payments both in-store and remotely
Calling your future appointments to secure the bookings and providing the customer with insight into how to measure their room and set expectations
Support the kitchen co-worker team with opening and closing routines and general housekeeping

Requirements:

Passion for kitchens
Attention to detail
Confident in approaching customers
Polite and friendly manner
Passionate about actively offering all the services available in the IKEA store
Open-minded
Ability to problem solve
Experience in sales or customer service
Furniture designing/planning is desirable
Good knowledge of IT systems
Previous Kitchen Planning experience is desirable
Experience supervising a team or taking extra responsibility in your role

Nice to have:

Furniture designing/planning
Previous Kitchen Planning experience
Experience supervising a team or taking extra responsibility in your role

What we offer:

15% co-worker discount & I-Benefits discount portal helping you save €100’s on High Street retailers
X4 Life Assurance, enhanced statutory pension contributions & interest-free loans
Holiday on Christmas Eve
Family Friendly policies & benefits

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Kitchen Planning Specialist