Kitchen Planner, IKEA

Kitchen Planner

IKEA

Location:
United Kingdom, Edinburgh

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20309.00 GBP / Year

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Job Description:

Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality at IKEA!

Job Responsibility:

Planning & Designing kitchens for customers in both initial and follow up appointments to provide accurate plans, along with installation and custom worktop quotations where appropriate
You engage with customers identifying their needs, inspiring and advising them on suitable solutions for their life at home
Support sales by ensuring the customer meets an area that is clean, well presented and easy to shop
Support with responding to the customer emails, securing payments both in store and remotely
You will communicate with customers in a variety of ways, including email, text and calls starting from pre appointment calls, and continuing through planning and purchase of their kitchen
You will support the overall customer shopping experience in the Kitchens Department by completing other tasks when needed this may include ensuring products are available, priced and supporting with kitchen enquires

Requirements:

You have an interest in people’s life at home and look to provide customers with personalised solutions that meet their needs
You have experience working in a customer oriented business, working closely with sales targets and customer conversion rates
You are someone who is always looking for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer
You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans

Additional Information:

Job Posted:
August 02, 2025

Employment Type:

Parttime

Work Type:

On-site work

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