Keyholder Client Advisor

• DRIVING SALE: Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients
• Supports team to achieve individual and store sales targets
• Sees business opportunities and possible challenges to help initiate changes and improve the business
• CUSTOMER RELATIONS: You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI
• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling
• Assists customers during fittings and accommodates any alterations when needed
• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients
• Introduces new customers to the brand
• TEAM MANAGEMENT: Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment
• Bringing the team together by representing and transmitting the AMI culture
• Continually share with the team products and brand knowledge
• Ensure and coach team members’ on new skills and selling techniques
• Conducting fun and energetic Morning meetings/Team Debriefs
• Work hand and hand with team to strategize the daily tasks and focuses for the day/week
• Use manager communication book daily to keep everyone informed of the day to day
• VISUAL MERCHANDISING: Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc
• Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines
• As well as proposes new ideas and suggestions for optimal selling
• OPERATIONS MANAGEMENT: Manages and tracks best-selling/slow-selling to strategize action plan
• Support with tracking inventory levels and informing managers of any stock error
• Assist with updating store trackers and communications boards for in-store use
• Managing the cash vault and setting up cash pickups through Brinks
• Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations
• Develop and share ideas to increase efficiency, support store initiatives and projects as needed

• At least 2+ years of experience in retail management
• Experience in stock managing, operations, or retail preferred
• Familiar with sales techniques
• Smiling, dynamic, involved, and excellent interpersonal skills
• Team player with a strong sense of team leadership to deliver results beyond expectations
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends

A second language would be appreciated

• Join a fast-growing and caring fashion house
• Have a rewarding experience in a brand that promotes "Friendly Luxury"
• Join a stimulating and passionate team