Key Account Manager, Inetum

Inetum

Location:
Romania, Bucharest

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Inetum, a European leader in digital services, is seeking a Key Account Manager to manage and grow existing key accounts, focus on client satisfaction and retention, and contribute to digital transformation efforts. The role involves collaboration, market monitoring, strategic planning, upselling, and developing IT solutions for client needs. Located in Bucharest, Romania, the position is a full-time open-ended contract with benefits such as medical subscription and professional development opportunities.

Job Responsibility:

Manage and grow a portfolio of existing key accounts by building long-term, trust-based relationships
act as the primary point of contact for clients, understanding business challenges and identifying upsell/cross-sell opportunities for Inetum services
anticipate client needs and propose tailored solutions that support their digital transformation
actively monitor trends and developments in the IT market to support client strategies
collaborate with delivery and recruitment teams to ensure service quality and client satisfaction
ensure project profitability and client retention through regular follow-ups and business reviews
contribute to internal strategic planning based on client feedback and market insights
represent Inetum at industry events and through professional networks
achieve objectives related to account farming, growth, and profitability

Requirements:

Minimum 3 years of experience in similar roles within IT consulting, focused on farming and client retention
proven ability to grow existing accounts through upselling/cross-selling while maintaining high customer satisfaction
experience managing C-level relationships and working in complex client environments
strong understanding of the IT market, software development methodologies, and technology ecosystems
familiar with RFI/RFP processes and service contract negotiations
customer-oriented approach with an entrepreneurial mindset
excellent interpersonal, communication, and negotiation skills
English – professional level, French - B2 Level

What we offer:

Full access to foreign language learning platform
personalized access to tech learning platforms
tailored workshops and trainings to sustain your growth
medical subscription
meal tickets
monthly budget to allocate on flexible benefit platform
access to 7 Card services
wellbeing activities and gatherings

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

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Key Account Manager