Key Account Manager Job at Randstad (Chennai)

Key Account Manager

Randstad

Location:
India , Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Key Account Manager (KAM) is responsible for managing strategic customer accounts, driving revenue growth, ensuring service excellence, and maintaining strong client relationships. The role requires coordination with operations, billing, customer service, and management to meet customer expectations and company objectives. Do monthly LSP Review with Customer, prepare KPIs, or performance report. Do monthly outstanding re-conciliation with Customer and follow up Bills receivables.

Job Responsibility:

Serve as the primary point of contact for key logistics clients
Manage end-to-end customer relationships and handle escalations
Ensure quick resolution of operational issues, billing discrepancies, and service level escalation
Achieve revenue, volume, and profitability targets
Identify upselling and cross-selling opportunities across logistics verticals (PTL, FTL, warehousing, express, multimodal)
Conduct performance reviews and share performance insights with clients
Monitor delivery performance, TAT, POD, shortages/damages, and overall service quality
Coordinate closely with operations for seamless execution and customer satisfaction
Track service KPIs and SLAs and ensure adherence to customer requirements
Support in drafting, reviewing, and executing rate contracts and agreements
Ensure pricing accuracy, billing completeness, and compliance with GST norms
Coordinate with finance for credit approvals and payment follow-ups
Maintain dashboards on revenue, tonnage, service issues, and account performance
Prepare monthly MIS and share with internal teams and customers
Use analytics to identify gaps and implement service improvements
Work closely with operations, CS, finance, billing, legal, and warehouse teams
Ensure timely sharing of PODs, invoices, and relevant documentation
Support internal teams to ensure smooth business continuity for key accounts

Requirements:

6 years of experience
Experience in managing strategic customer accounts
Experience in driving revenue growth
Experience in ensuring service excellence
Experience in maintaining strong client relationships
Experience in coordination with operations, billing, customer service, and management
Experience in conducting monthly LSP Reviews with Customer
Experience in preparing KPIs or performance reports
Experience in monthly outstanding reconciliation with Customer and follow up Bills receivables
Experience in serving as primary point of contact for key logistics clients
Experience in managing end-to-end customer relationships and handling escalations
Experience in ensuring quick resolution of operational issues, billing discrepancies, and service level escalation
Experience in achieving revenue, volume, and profitability targets
Experience in identifying upselling and cross-selling opportunities across logistics verticals (PTL, FTL, warehousing, express, multimodal)
Experience in conducting performance reviews and sharing performance insights with clients
Experience in monitoring delivery performance, TAT, POD, shortages/damages, and overall service quality
Experience in coordinating closely with operations for seamless execution and customer satisfaction
Experience in tracking service KPIs and SLAs and ensuring adherence to customer requirements
Experience in supporting drafting, reviewing, and executing rate contracts and agreements
Experience in ensuring pricing accuracy, billing completeness, and compliance with GST norms
Experience in coordinating with finance for credit approvals and payment follow-ups
Experience in maintaining dashboards on revenue, tonnage, service issues, and account performance
Experience in preparing monthly MIS and sharing with internal teams and customers
Experience in using analytics to identify gaps and implement service improvements
Experience in working closely with operations, CS, finance, billing, legal, and warehouse teams
Experience in ensuring timely sharing of PODs, invoices, and relevant documentation
Experience in supporting internal teams to ensure smooth business continuity for key accounts

Additional Information:

Job Posted:
February 15, 2026

Expiration:
March 23, 2026

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