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Key Account Manager

ans.co.uk Logo

ANS Group

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Location:
United Kingdom , Manchester

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio, strengthen long‑term client relationships, and ensure client retention through strategic partnership.

Job Responsibility:

  • Manage a portfolio of approximately 60 SMB accounts
  • Deliver exceptional customer service with responsiveness and passion
  • Demonstrate strong consultative sales techniques, including objection handling and conflict resolution
  • Achieve performance KPIs and sales targets
  • Upsell and cross‑sell relevant solutions into the client base
  • Maintain structured, regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of, Directors)
  • Proactively renew client contracts
  • Ensure proposed solutions are fit for purpose and aligned to client needs
  • Act as an escalation point for clients when required
  • Reduce customer churn by ensuring clients feel valued and supported
  • Build strategic, trusted‑advisor relationships to help clients improve business efficiency and reduce risk
  • Develop relationships with stakeholders, influencers, and decision makers

Requirements:

  • Proven track record managing medium to large business accounts
  • Strong commercial acumen
  • Solid understanding of public cloud technologies and digital transformation journeys
  • Strong consultative sales capabilities
  • Ability to build and maintain relationships with key stakeholders, including senior decision makers
  • Experience creating and executing account management plans
  • Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape
  • Strong presentation skills, especially in face‑to‑face settings
  • Highly organised with excellent prioritisation skills
  • Keen interest in technology and innovation
  • Strong sense of ownership and accountability

Nice to have:

  • Thrive working as part of a team
  • Are competitive, results‑driven, and motivated by targets
  • Are passionate about delivering excellent customer service
What we offer:
  • Hybrid/ Remote Working
  • Private Medical Care
  • Pension Scheme
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
  • Company social events
  • Electric car scheme
  • 12 days of personal growth development time
  • Ride to Work Scheme

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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