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As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAM (Mid-market). You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees). At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are overseeing client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions. We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid-role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).
Job Responsibility:
Take full ownership of your portfolio of customers
Map accounts and define an account growth strategy, prioritize your portfolio (tiering)
Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
Prepare account reviews with our clients in order to identify areas of development
Conduct presentations and demonstrations of 360Learning
Ensure accurate reporting of the activity with your coach to optimize the forecast
Be proactive in order to improve business processes
Write complex business proposals and conduct business negotiations
Prepare, anticipate and ensure the renewal of clients’ contracts
Define action plans to generate upsells
Manage the entire business relationship with the clients
Be on track to reach the yearly target
Requirements:
3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment
What we offer:
Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
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