Junior IT Service Manager Jobs

Junior IT Service Manager

Like Reply

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensuring our clients get the most out of our advanced Supply Chain solutions.

Job Responsibility:

Act as the main interface for clients, ensuring a consistent and high-quality support experience
Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
Organize and lead Service Review meetings with clients and suppliers
Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

Requirements:

Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
Confidence in using data and KPIs to drive decisions and support negotiations
Excellent academic track record in STEM subjects or Management Engineering

Nice to have:

Previous experiences in challenging contexts is a plus
ITIL certifications or strong familiarity with ITIL frameworks is a plus
Experience in Supply Chain or Industry 4.0 solutions is a plus
Working knowledge of Atlassian tools, especially Jira and Confluence is a plus

What we offer:

Be part of a high-impact team in a strategic, customer-facing role
Gain broad visibility across clients, technologies, and internal teams
Grow within a stable, forward-thinking company where your input shapes results
Build expertise in supply chain technology—a future-proof and evolving domain
Enjoy a flexible, collaborative, and multicultural environment

Additional Information:

Job Posted:
December 09, 2025

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.