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Join NTT DATA as a Cloud Managed Services Engineer, where you'll optimize cloud environments and ensure seamless service delivery. This entry-level role requires a bachelor's degree in information technology and experience in server administration. You'll monitor infrastructure, resolve incidents, and support clients effectively. Embrace a hybrid work environment and contribute to innovative solutions.
Job Responsibility:
Monitor client infrastructure and solutions
Proactively investigate and resolve cloud-based incidents and service requests
Handle first-line support for standard and low-complexity incidents
Provide support via phone or chat
Execute maintenance activities like patching and configuration changes
Follow handover procedures to ensure consistent service quality
Discover opportunities for work optimization, including automation and process improvements
Contribute to project work as needed
May be involved in implementing and delivering disaster recovery functions and tests
Update and create knowledge articles
Requirements:
Entry-level experience managing platforms like Windows and Linux server administration, virtualization, and server hardware and storage
Basic knowledge of network, DATA center, telephony, exchange, storage, cloud, and backup products
Strong planning skills to manage activities and projects while adapting to changing circumstances
Ability to communicate and collaborate effectively across different cultures and social groups
Commitment to client satisfaction, ensuring a positive client experience throughout their journey
Active listening skills to fully understand client requests and issues
Flexibility, understanding that some situations may require longer hours or adapting to new circumstances
A positive outlook and resilience when working in a pressurized environment
A bachelor’s degree in information technology/computing or equivalent work experience