Japanese IT Operation Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
China, Dalian

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Solution Centers provide remote service, customer access, pre-sales, post-sales, and service delivery to solve various business systems and applications problems. This role focuses on responding to customer issues, resolving moderate to complex technical problems, and proactively assisting customers.

Job Responsibility:

Working independently while using standard protocol when needed to respond to customer issues
See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical)
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

Requirements:

Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
focus more acutely on a specific product line - for example, Proliant related storage
Collaborates with CC and SCE peers on resolving issues
Knowledge and experience using Knowledge Management systems

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Business Planning
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Empathy
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Programs catered to personal and professional development
Flexibility to manage work and personal needs
Open and inclusive environment

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Japanese IT Operation Support Engineer