IVR Migration Lead Job at Apex Systems (Cedar Rapids)

Director Contact Center and Telephony Technologies MMS

Join Medical Surgical at a pivotal and exciting time in our history! We are seek...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience, with 3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Director Contact Center and Telephony Technologies

McKesson is seeking a seasoned, highly motivated professional to provide technic...

Location

United States , Richmond

Salary:

152300.00 - 253900.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
6+ years of progressive IT experience
3+ years in leadership roles managing telephony/contact center technologies
Strong knowledge of VoIP, SIP, SBCs, PBX systems, and cloud telephony
Hands-on experience with CCaaS/UCaaS migrations and integrations
Familiarity with CRM (Salesforce), WFM tools, and API/middleware integrations
Understanding of networking fundamentals (QoS, MPLS, SD-WAN)
Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson

Job Responsibility

Own the architecture and roadmap for enterprise telephony, VoIP, SIP trunking, SBCs, IVR, and contact center platforms
Lead design and deployment of CCaaS and UCaaS platforms
Ensure seamless integration of contact center platforms with CRM (Salesforce), workforce management (WFM), quality management, and analytics tools
Drive AI/automation capabilities (IVR, chatbots, speech analytics, natural language routing)
Define technical standards, security guidelines, and best practices for voice and contact center systems
Oversee day-to-day operation of global telephony and contact center platforms, ensuring high availability
Manage incident response and root cause analysis for critical outages
Ensure disaster recovery and business continuity plans are designed and tested
Optimize QoS, bandwidth, and call routing strategies across global networks
Ensure compliance with PCI, HIPAA, FCC, and other regional telephony regulations

What we offer

HEALTH AND WELLNESS
PARENTAL BENEFITS
WORK FLEXIBILITY
OFFICE LIFE AND PERKS
VACATION AND TIME OFF
FINANCIAL AND RETIREMENT
PROFESSIONAL DEVELOPMENT
DIVERSITY AND INCLUSION

Voice Phone Cloud Contact Center Architect

Design and implement voice and contact center solutions including Natural Langua...

Location

United States , Middletown

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in designing, building, and managing high volume contact center
1+ years’ experience with Microsoft’s Dynamics Contact Center solution and Azure Communication Services
1+ years’ experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform
Strong understanding in ways to delegate PCI to other cloud hosted providers
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module
Bachelor’s degree in business management or information systems

Job Responsibility

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
Plan, document, and support the configuration of contact center supporting solutions
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications
Centralize contact center scripting, routing, recording, and integration with CRM and other systems
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices
Develop and maintain detailed designs within the Cloud Network environment
Design and implement PCI-compliant phone and contact center architecture
Design and implement VDI agent architecture enabling and supporting the capabilities above
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions

New

1:1 Teaching Assistant (ta)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Guildford

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

New

1:1 Teaching Assistant (TA)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Godalming

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

New

1:1 Teaching Assistant

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Cranleigh

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

New

1:1 Teaching Assistant

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Dorking

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

New

1:1 Teaching Assistant (ta)

Do you dream of working in a school with interactive, fun and creative learning?...

Location

United Kingdom , Pulborough

Salary:

20855.00 - 23283.00 GBP / Year

Randstad

Expiration Date

March 10, 2026

Requirements

6-12 months teaching assistant experience or equivalent (desirable)
Maths and English GCSE or equivalent (desirable)
Eligibility to work in the UK

Job Responsibility

Supporting KS1- KS2 learners on a 1:1, small group and classroom basis
Communicating with parents and carers over pupils' progress and participating in departmental meetings, parents' evenings and whole school training events

What we offer

Free Hot meals and lift share
Modern resources and equipment including interactive whiteboards and ipads
Superb and spacious classrooms and grounds
There is lots of room for progression in the roles, from senior teaching assistant to skill development and other areas to branch into (therapies, inclusion support etc.)

Fulltime

IVR Migration Lead

Apex Systems

Location:
United States , Cedar Rapids

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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