IVR Automation Test Engineer Job at SAR Tech (Cincinnati)

Voice Test Engineer With Cyara

We are looking for a skilled Cyara Tester to join our team onsite in Jersey City...

Location

United States , Jersey City

Salary:

60.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Overall IT experience: 7-10 Years
4+ years of experience in QA Testing
1-2 years of hands-on Cyara test automation experience
Strong understanding of IVR systems, SIP, telephony environments, and contact center flows
Experience in building automated call flows and testing audio quality, DTMF, and voice prompts
Experience working with Genesys, Avaya, or other contact center platforms
Scripting skills (Python, JavaScript, etc.) for custom test scenarios
Knowledge of SIP protocol analysis and voice quality testing
Familiarity with Agile/Scrum methodologies
Strong communication and documentation skills

Job Responsibility

Design, develop, and execute automated IVR and voice channel test scripts using the Cyara platform
Validate customer journeys and call flows through test automation for both inbound and outbound contact center solutions
Develop test plans, scenarios, and scripts based on business requirements and system specifications
Analyze results, identify defects, and coordinate with development teams for resolution
Monitor and maintain test environments and data integrity
Generate test reports, track metrics, and provide updates to stakeholders
Collaborate with QA teams, system engineers, and business users to ensure complete test coverage and solution quality

New

Testing Engineering Advisor

The Testing Engineering Advisor at NTT DATA will focus on IVR Automation Testing...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in quality assurance and automation testing
Strong communication skills
Leadership skills

Job Responsibility

Focus on IVR Automation Testing and Test Automation
Ensure high-quality technology solutions

Fulltime

New

Senior Software Engineer – AWS Connect / Lex

We’re partnering with a major UK enterprise expanding its AWS Contact Centre eng...

Location

United Kingdom , London

Salary:

Not provided

Harrington Starr

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Software Engineer
Hands-on AWS engineering, especially: Amazon Connect
Contact Flows / IVR
Amazon Lex
Lambda (Node/Python)
Strong coding ability in TypeScript, modern JavaScript frameworks and Python
Experience integrating contact centre technologies into enterprise systems
Solid grounding in serverless, CI/CD, monitoring, and cloud-native engineering
Excellent problem-solving skills and communication

Job Responsibility

Design, develop and enhance services using Amazon Connect, Amazon Lex, Contact Flows, Lambda, and LLM-driven capabilities
Build new features and maintain existing products across multiple Connect environments
Write clean, maintainable code in TypeScript, JavaScript, and Python
Implement DevOps best practices: CI/CD, automated testing, monitoring, infrastructure-as-code
Participate in code reviews and uphold strong engineering standards
Troubleshoot complex issues across AWS services, contact flows and application layers
Stay current with emerging AWS and AI technologies to support continuous improvement

Fulltime

Senior Java Application Development Engineer - IVR Contact Center

Java Application Development Senior Engineer - IVR Contact Center - Assistant Vi...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8-12 years of experience in Java and enterprise application development
Hands-on experience building and supporting microservices architectures
Strong knowledge of REST APIs, Spring Boot, and related Java frameworks
Experience with cloud platforms, containers, and CI/CD pipelines
Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with Exposure to AI/ML concepts, platforms, or model integration in applications
Familiarity with frontend technologies or experience collaborating with UI teams
Understanding of system design, performance, and basic security principles
Good communication skills and the ability to work effectively in agile, cross-functional teams
Bachelor’s degree/University degree or equivalent experience

Job Responsibility

Design, develop, and maintain Java-based microservices that are scalable, secure, and high performing
Implement RESTful APIs and integrate services with internal and external systems
Collaborate with architects and tech leads to implement solution designs aligned with enterprise standards
Contribute to cloud-native development, including containerization, configuration, and deployment of services
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Has the ability to operate with a limited level of direct supervision
Acts as SME to senior stakeholders and /or other team members
Work closely with UI, QA, and product teams to deliver end-to-end features
Apply best practices in coding, testing, logging, and monitoring to ensure system reliability

Fulltime

Senior Manager, Software Development – Conversational IVR and AI

This role requires the ability to work lawfully in the U.S. without employment-b...

Location

United States , Charlotte

Salary:

Not provided

Spectrum

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Computer Science, related field or equivalent work experience
6+ years of software engineering experience
3+ years of leadership experience
Proficiency in reading, writing and speaking English, with clear and professional communication skills
Hands-on experience with Avaya platforms (Experience Portal, Aura, Breeze), Dialogflow, Kore.ai, Agentic and Google Agentic
In-depth knowledge of IVR system design, integration and optimization
Knowledge of Spectrum products and services
Strong attention to detail and quality with effective problem-solving and communication skills
Expertise in automation, testing and code quality for voice and chat solutions
Demonstrated experience leading Agile or Scrum teams in software development environments

Job Responsibility

Lead a software development team in designing, developing and deploying conversational IVR and AI solutions using platforms including Avaya Experience Portal, Avaya Aura, Avaya Breeze, Dialogflow, Kore.ai, Agentic and Google Agentic
Oversee integration of advanced conversational interfaces with existing systems, optimizing IVR workflows and call routing to elevate customer interactions
Guide the implementation and ongoing improvement of AI-driven voice and chat solutions, ensuring alignment with Spectrum’s technical standards and architecture
Collaborate with cross-functional teams to prioritize initiatives, allocate resources and manage budgets and timelines for enterprise projects
Act as the primary escalation point for technical and project challenges, resolving obstacles to support timely and successful solution delivery
Ensure robust documentation and effective knowledge sharing on all conversational AI and IVR initiatives
Advise leadership on strategic direction, technical planning and the adoption of emerging technologies in conversational systems

What we offer

comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Fulltime

Senior Product Manager

The Senior Product Manager, Servicing – Customer Experience will own the end-to-...

Location

United States , San Francisco

Salary:

150000.00 - 205000.00 USD / Year

GoodLeap

Expiration Date

Until further notice

Requirements

Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment
Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data
Technical background with a keen understanding of broader business needs and strategy
ties product metrics to business goals
Proficient in defining complex user stories, with thorough acceptance criteria and use cases
Deep user empathy and understanding of user needs, and ability to propose credible novel solutions that meet those needs
A passion for digital innovation and commitment to superb customer experience
Adept with Agile, Lean Start Up, and Design Thinking
experience with A/B Testing
Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story

Job Responsibility

Product Strategy – Work closely with senior leaders to define and evolve the product vision for servicing customer experiences, with an initial and deep focus on self-service and at-risk customer journeys. Develop a clear strategy for improving customer outcomes, self-service adoption, and operational efficiency, informed by customer insights, servicing data, and portfolio performance. Continuously evaluate product performance against business objectives (e.g., delinquency outcomes, cost-to-serve, customer satisfaction) and adjust strategy as needed while balancing risk, compliance, cost, and customer impact
Execution – Own end-to-end execution of servicing product initiatives, including discovery, requirements definition, backlog management, development, testing, and launch. Lead the delivery of digital and AI-enabled customer experiences across channels such as web, chat, text, IVR, and agent-assisted flows. Partner closely with Engineering, Design, Data, Legal/Compliance, and Servicing Operations to ensure solutions are scalable, compliant, and operationally viable. Coordinate go-to-market activities and ensure smooth rollout and adoption
Process Optimization– Partner deeply with Servicing Operations to understand existing workflows, constraints, and failure points. Identify and prioritize opportunities to automate and optimize processes between customers and operations teams, reducing manual effort, repeat contacts, and cost-to-serve
Leadership – Provide product leadership within the delivery squad by motivating and aligning engineering and cross-functional partners around shared goals and outcomes. Foster strong working relationships across Product, Engineering, Servicing Operations, Portfolio Management, Legal, and Marketing. Model effective decision-making, ownership, and accountability, and contribute to a culture of trust, learning, and continuous improvement
Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Define and monitor success metrics for servicing and delinquency initiatives, using data, experimentation, and customer feedback to inform prioritization and iteration. Share insights and learnings to drive alignment, transparency, and ongoing improvement.

What we offer

This role may be eligible for a bonus.

Fulltime

New

Territory Sales Officer

The Territory Sales Officer is responsible for achieving sales targets and manag...

Location

India , Khandwa

Salary:

Not provided

Randstad

Expiration Date

March 07, 2026

Requirements

Graduate (preferred)
1–3 years of sales experience in General Trade
Good communication and selling skills
Willing to travel within the territory

Job Responsibility

Achieve sales targets for the assigned area
Visit distributors and retail outlets regularly
Ensure product availability and visibility in the market
Develop good relationships with distributors and retailers
Execute company sales and promotional activities
Collect market and competitor information
Ensure timely collection of payments

New

Territory Sales Officer

The Territory Sales Officer is responsible for achieving sales targets and manag...

Location

India , Ratlam

Salary:

Not provided

Randstad

Expiration Date

March 07, 2026

Requirements

Graduate (preferred)
1–3 years of sales experience in General Trade
Good communication and selling skills
Willing to travel within the territory

Job Responsibility

Achieve sales targets for the assigned area
Visit distributors and retail outlets regularly
Ensure product availability and visibility in the market
Develop good relationships with distributors and retailers
Execute company sales and promotional activities
Collect market and competitor information
Ensure timely collection of payments

Fulltime

IVR Automation Test Engineer

SAR Tech

Location:
United States , Cincinnati

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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