ITSM SACM Servicenow Administration, Inetum

Inetum

Location:
Spain, Madrid

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Service Catalogue Management service to be provided with resources with proven experience in IT operations, process analysis, Business Service Management, service discovery with a background in Service Now. Demonstrate a deep knowledge of IT Operations processes/frameworks and equivalent process improvement methodologies will be requested. This service provided will by a Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties, as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue.

Job Responsibility:

Responsibility for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners
To Carry out the Product Manager responsibilities for the Service Catalogue Management process
Strategic design of the Enterprise Catalogue and drive toward a single system of engagement
Coordination and facilitation of discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management and request fulfilment
To ensure up to date service information is available for users, that items are retired, made live and amended as required
To complete regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements
To work with internal customers to ensure consistency and accuracy of the Service Catalogue
To work with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information
Proactively escalate problems and issues and drive to resolution

Requirements:

1- 3 years’ experience on Catalogue Management & CMDB modules preferably in Service Now
Provide experience with other a Service Management or IT Production functions, i.e. Change Management, Incident Management or Problem Management
Experience in transformation and migration projects within Service Now or any other Service Management Application

Nice to have:

Experience configuring and/or Administering ServiceNow
ServiceNow System Administrator Certification
ITIL V3/V4 Foundation Certification

What we offer:

Opportunity to attend cybersecurity conferences
Extensive training catalog in technological competencies and certifications
Language training
Personal skills training
Access to platforms like Udemy and OpenWebinars
Flexible compensation package including health insurance, meal tickets, childcare, transport card, and training
Access to group company discounts
Flexible working hours
Remote work possibility
Stable and excellent work environment
Attractive professional career based on experience and personal potential

Additional Information:

Job Posted:
June 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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ITSM SACM Servicenow Administration