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ITOps Consultant – Monitoring & Observability

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking an experienced ITOps Consultant – Monitoring & Observability to design, implement, and operate enterprise-grade monitoring solutions. This role focuses on ensuring high availability, performance, and reliability of IT infrastructure and applications through modern observability practices. This is a rotational shift role, supporting 24x7 operations.

Job Responsibility:

  • Deploy, configure, and operate OpsRamp as the core monitoring platform, including onboarding devices, applications, and services
  • For non-OpsRamp profiles, quickly adapt and transition experience from tools like LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool into the OpsRamp ecosystem
  • Integrate monitoring platforms with IT Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy) for incident, event, and alert management
  • Develop and maintain dashboards, alerts, SLIs/SLOs, and reports to ensure proactive issue detection and faster incident resolution
  • Tune alert thresholds and correlation rules to reduce alert noise and improve signal quality
  • Support hybrid and multi-cloud environments, including on-prem, cloud, and containerized platforms
  • Collaborate with Infrastructure, Application, and DevOps teams to integrate monitoring into CI/CD pipelines and operational workflows
  • Automate monitoring, alerting, remediation, and reporting using scripts, APIs, and orchestration tools
  • Leverage AIOps capabilities for anomaly detection, event correlation, and predictive insights
  • Participate in rotational shifts and support operational monitoring, incident triage, and root cause analysis (RCA)
  • Document monitoring architectures, runbooks, configurations, and standard operating procedures (SOPs)

Requirements:

  • 7-10 years of experience in IT Operations, Monitoring, or Observability roles
  • Hands-on experience with OpsRamp for monitoring deployment, configuration, and operations OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or any SAAS monitoring/observability tool, with readiness to work on OpsRamp
  • Proven experience integrating monitoring tools with ITSM platforms
  • Strong understanding of metrics, logs, traces, and observability best practices
  • Experience with open-source monitoring tools: Prometheus, Grafana
  • ELK Stack (Elasticsearch, Logstash, Kibana), Fluentd
  • Tracing tools such as Jaeger or Zipkin
  • Working knowledge of REST APIs and API-based integrations
  • Scripting/automation experience using Python, Ansible, or similar tools
  • Familiarity with AIOps concepts, anomaly detection, and intelligent alerting
  • Understanding of ITIL processes and service management frameworks
  • Strong analytical and troubleshooting skills for complex production issues
  • Ability to work effectively in 24x7 rotational shifts
  • Good communication skills and ability to work with cross-functional teams and business stakeholders
  • Ownership mindset with a focus on reliability and operational excellence

Nice to have:

  • Exposure to security monitoring and compliance requirements is a plus
  • OpsRamp certification or hands-on production deployment experience
  • Experience monitoring Kubernetes / OpenShift environments
What we offer:
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Personal & Professional Development: programs to help reach career goals
  • Unconditional Inclusion: inclusive work environment

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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