ITOM Architect Job at GlideFast

Architect

As an Architect with GlideFast Consulting, you will be responsible for the overa...

Location

United States

Salary:

155000.00 - 200000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow solutions
Certified System Administrator Certification(CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certifications
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across key areas such as: ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, Service Portal, Custom Scoped Applications, Third- Party Applications etc
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Presales Architect

As part of the HPE strategy, the Hybrid Cloud Ops Software business integrates s...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Knowledge of Docker
Kubernetes
Mesos
and other container technologies
10+ years of Solution Architecture experience
Some level of programming skills (Java
Python
PHP
JSON
NodeJS

Job Responsibility

Partner with local sales and pre-sales technical teams to drive the technical sales process
Manage and sell to large complex technical environments by becoming the trusted advisor for customers
Deliver compelling demonstrations and presentations
Think creatively to solve customer challenges
Deliver Proofs of Concept and initial software implementations

What we offer

Comprehensive suite of benefits supporting physical
financial and emotional wellbeing
Personal and professional development programs
Unconditional inclusion in the workplace

Fulltime

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...

Location

India , Bangalore

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or related field
10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
Experience in CMDB and Discovery (data model, reconciliation, service mapping)
Experience in ITOM (Event Management, Discovery, Service Mapping)
Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
Hands-on experience with Service Portal, Workspace, and UI Builder
Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices

Job Responsibility

Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
Translate business and ITIL requirements into robust ServiceNow designs
Establish coding standards, reusability patterns, and best practices
Configure workflows, catalog items, client/server scripts, UI policies, and business rules
Build and support complex integrations with enterprise systems
Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
Provide technical leadership to developers and consultants
Review solutions for scalability, maintainability, and performance optimization
Lead technical workshops and design sessions with stakeholders
Ensure platform stability during upgrades and releases

Fulltime

ServiceNow Architect

As a ServiceNow Architect, you will play a key role in designing and guiding the...

Location

United States , Chandler

Salary:

Not provided

Enormous Enterprise

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations
ServiceNow Certified System Administrator (CSA) required

Job Responsibility

Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features

Servicenow Architect

As a ServiceNow Architect, you will play a key role in designing and guiding the...

Location

Salary:

Not provided

Altius Technologies

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
ServiceNow Certified System Administrator (CSA) required
Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Experience with agile methodologies and managing large-scale ServiceNow implementations

Job Responsibility

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features

What we offer

Remote-first role
Occasional, optional travel for key client engagements (reimbursed)

Fulltime

Senior ServiceNow Technical Consultant

We are looking for a Senior ServiceNow Technical Consultant to lead complex Serv...

Location

United States

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
5+ years of hands-on experience with ServiceNow platform development and administration
Proven track record of successful ServiceNow implementations in enterprise environments
Required Certifications: Junior – CSA and at least 1 CIS-(any) and CAD
Intermediate – CSA and at least 2 CIS-(any) and CAD
Senior – CAS and at least 3 CIS(Any) and CAD
Strong understanding of ServiceNow architecture and data model
Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio
Experience with Agile methodologies and DevOps practices
Excellent communication, presentation, and stakeholder management skills

Job Responsibility

Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, and ITAM
Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions
Provide technical leadership and mentorship to junior consultants and developers
Customize and configure ServiceNow applications using best practices and maintain platform integrity
Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools
Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards
Stay current with ServiceNow releases and proactively recommend platform enhancements
Support pre-sales activities including solutioning, demos, and proposal development

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

ITOM Architect

GlideFast

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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