ITOM Architect Jobs

New

Architect

As an Architect with GlideFast Consulting, you will be responsible for the overa...

Location

United States

Salary:

155000.00 - 200000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow solutions
Certified System Administrator Certification(CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certifications
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across key areas such as: ITSM, HR, ITOM, ITAM, SecOps, IRM, CSM, Service Portal, Custom Scoped Applications, Third- Party Applications etc
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Presales Architect

As part of the HPE strategy, the Hybrid Cloud Ops Software business integrates s...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Knowledge of Docker
Kubernetes
Mesos
and other container technologies
10+ years of Solution Architecture experience
Some level of programming skills (Java
Python
PHP
JSON
NodeJS

Job Responsibility

Partner with local sales and pre-sales technical teams to drive the technical sales process
Manage and sell to large complex technical environments by becoming the trusted advisor for customers
Deliver compelling demonstrations and presentations
Think creatively to solve customer challenges
Deliver Proofs of Concept and initial software implementations

What we offer

Comprehensive suite of benefits supporting physical
financial and emotional wellbeing
Personal and professional development programs
Unconditional inclusion in the workplace

Fulltime

ServiceNow ITOM Product Manager

This position is a lead role in the management of our ServiceNow ITOM at CVS Hea...

Location

United States , Work at Home, Florida

Salary:

106605.00 - 284280.00 USD / Year

CVS Health

Expiration Date

December 31, 2025

Requirements

7+ years managing delivery and best practices of ServiceNow development specializing in ITOM, Discovery, Service Mapping, CMDB, Event Management
5+ years in product manager/product owner roles involving governance and alignment on ServiceNow ITOM initiatives
5+ years of problem management experience with ITIL awareness
5+ years of infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools
5+ years of Program/Project Management or Scrum Master experience with strong communication, tracking, reporting, risk management, and negotiation skills
3+ years of hands-on MID-server configuration experience and architecture understanding
3+ years of experience with ServiceNow CSDM Model

Job Responsibility

Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow ITOM
Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow ITOM improvements focused on the improvement of the CMDB and supporting technologies
Develop, implement, and maintain a governance strategy to achieve consistent and efficient standards for decision-making, escalation, and issue management for both ServiceNow ITOM matters and collaborative with IT counterparts
Provide architectural controls for discovery, CMDB, service mapping and event management
Work directly with the ServiceNow development team to select the most effective solution for defined requirements
Align with platform architects and IT Security experts to ensure ServiceNow ITOM meets all relevant compliance and security standards
Deliver incredible tools and experiences by combining your knowledge of configuration management processes and the ServiceNow platform
Drive continual ITOM improvement and CMDB adoption aligned to CSDM across ServiceNow
Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business
Develop and maintain a strong partnership with key stakeholders on the overall platform strategy and architecture

What we offer

Affordable medical plan options
401(k) plan including matching company contributions
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

Technical ServiceNow Architect

Sopra Steria is seeking a ServiceNow Evangelist/Ambassador to represent the Serv...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management,…)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Servicenow Team Lead

Sopra Steria offers tailored, end-to-end corporate technology and software solut...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's or master’s degree in Computer Science, Information Technology or a related field
8+ years of experience with ServiceNow – Strong knowledge of ServiceNow modules including ITSM, CSM, ITOM and CMDB
5+ years of experience in senior consultancy and architecture roles
ServiceNow certifications (CSA/CIS) with proven experience leading architecture and design in large scale programs
Strong experience in managing ServiceNow implementation projects and overseeing the migration from legacy platforms to ServiceNow
Experience with ServiceNow Workflows, Automations and Integrations
Ability to translate complex business requirements into functional/technical ServiceNow solutions
Solid knowledge of ITIL processes and best practices
Experience leading and collaborating with teams across local, nearshore and offshore locations
A clear passion for ITSM tools such as ServiceNow

Job Responsibility

Grow a team of specialised ServiceNow consultants within the Benelux market
Be active in the ServiceNow community and share your passion with other business lines and customers
Provide functional and technical guidance and support to the ITSM team and its customers across various ServiceNow modules such as ITSM, CSM, ITOM, ITAM, App Engine and Automation/Workflows
Lead the transition and/or integration from legacy ITSM platform(s) to ServiceNow
Design, integrate and architect ServiceNow solutions/modules to meet business requirements
Define and manage ITSM processes utilizing ServiceNow (Incident & Service Request Management, Problem Management, Configuration Management, Change Management and Release Management)
Manage functional and technical documentation for ServiceNow configuration and customizations
Perform stakeholder management with ServiceNow customers to ensure service governance, quality, continuity, and performance
Stay updated with the latest ServiceNow features and best practices to maintain knowledge and expertise within the ITSM team
Actively contribute to leading practices and share expertise related to the ServiceNow platform

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

New

ServiceNow Solutions Architect

The ServiceNow Sales Architect serves as a trusted advisor to clients, helping t...

Location

Brazil , São Paulo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

5+ years’ experience in ServiceNow consulting, pre-sales, or solution architecture
Deep expertise across multiple ServiceNow modules (ITSM, CSM, HR, ITOM, SecOps)
Strong understanding of workflow automation, ITIL practices, and digital transformation
Excellent communication and storytelling skills, with proven C-level engagement experience
Bachelor’s or Master’s degree in Computer Science, Business, or related field
Willingness to travel up to
Advanced to Fluent English

Job Responsibility

Partner with sales teams to design and present ServiceNow platform solutions (ITSM, HRSD, CSM, ITOM, SecOps)
Translate client business requirements into ServiceNow architectures, workflows, and implementation strategies
Lead discovery workshops and contribute to RFP/RFI responses
Deliver platform demonstrations and use-case presentations to executive-level stakeholders
Collaborate with pre-sales, delivery, and practice leaders to build competitive proposals
Stay up to date on ServiceNow product releases, industry solutions, and workflow automation trends

ITOM Architect

GlideFast

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:December 08, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
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