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Italian speaking first line analyst

https://www.randstad.com Logo

Randstad

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Location:
Hungary , Budapest

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. This welcome team will watch your first steps and our elaborated career path programme.

Job Responsibility:

  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improving customer satisfaction level

Requirements:

  • Intermediate knowledge in English
  • Fluency in Italian
  • Affinity to resolve IT related issues
  • Daily computer use, knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • Logical thinking and solving problems fast and resourcefully
  • Outstanding communication skills and customer focused mind-set
  • Ability to do multitasking
  • Enjoy working in a team

Nice to have:

Any additional European language knowledge

What we offer:
  • Cafeteria
  • Medicare
  • Private health care package
  • Home office opportunity
  • Training and talent program opportunities
  • Fun and diverse atmosphere

Additional Information:

Job Posted:
March 09, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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