IT Workspace & Collaboration Technology Lead Job at Alter Domus (London)

Head of Information Technology (Digital Workplace)

Digital Workplace's mission is to enable PPRO colleagues to do their best work b...

Location

Germany , Munich

Salary:

Not provided

PPRO GmbH

Expiration Date

Until further notice

Requirements

Track record of designing and implementing an integrated digital workplace experience in a technology leadership role with both project and operational responsibilities
Experience in bringing product and software engineering best practices to the digital workplace (problem understanding, solution and system design, platform as code, etc.)
Experience in implementing and maintaining robust security controls in a user-friendly way, ensuring compliance and security awareness without hindering productivity
Strong collaboration skills to work with business leaders on all levels to understand requirements and translate them into technical capabilities
Excellent written and verbal communication skills
Experience leading globally distributed team members
Efficient budget management by making informed investment decisions that are aligned with the overall business budget and objectives

Job Responsibility

Work with stakeholders and the team to design the target digital workplace experience to maximise colleague productivity
Define the strategy to achieve the target experience, quantify success and clearly articulate areas for investment
Establish operational and project cycles within the team to deliver strategic results and support our colleagues around the world
Driving the technology culture to simplify and automate routine tasks and increase productivity
Work with external vendors and partners to enhance our colleague offering and ensure a seamless experience
Take ownership of security and compliance within the team and beyond, enabling colleagues to do their jobs efficiently and safely

What we offer

Hybrid working with a 3 days / week on site expectation
30-day holiday allowance
Work from abroad policy, enabling employees to work remotely for up to another 30 days per year
€1,000 annual learning and development budget
Leadership cafés, on-the-job training
Accident insurance, disability insurance, direct insurance (bAV) and travel insurance
Enhanced family leave
Gym membership contribution
Mental Health Platform access
Pet-friendly office

Fulltime

Workspace Sales Specialist

Drive digital transformation with cutting-edge AI technologies and shape the fut...

Location

Japan , Tokyo

Salary:

20000000.00 - 24000000.00 JPY / Year

Randstad

Expiration Date

March 25, 2026

Requirements

Bachelor's degree or equivalent practical experience
7+ years of experience in sales in the technology industry with SaaS, PaaS, or IaaS products and platforms
Experience with cloud-based technologies
Proven track record of exceeding sales targets and driving business growth
Strong understanding of the Japanese business landscape and culture
Excellent organizational, project management, and problem-solving skills
Ability to develop product/solution messaging and value propositions
Business-level Japanese language skills for effective communication with external and internal stakeholders
Business-level English language skills for effective collaboration with global stakeholders

Job Responsibility

Promote the value of Workspace, including Gemini, to acquire new customers and expand adoption across various sectors (Enterprise, Corporate, Education, Government)
Own the entire sales process from lead generation and qualification to closing agreements, ensuring a seamless customer experience
Cultivate strong relationships with key stakeholders and IT decision-makers within target organizations
Collaborate with other Account teams (e.g., Business Development, Customer Engineers) and company Partners to identify and develop new business opportunities and maximize results
Maintain deep product knowledge of the Workspace and Gemini, and stay current on industry trends and the competitive landscape

What we offer

Health insurance
Employee's pension insurance
Unemployment insurance
Holidays on Saturdays, Sundays, and national holidays

Fulltime

IT Workspace & Collaboration Technology Leader

Alter Domus is seeking a IT Workspace & Collaboration Technology Leader to join ...

Location

United Kingdom , London

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Minimum 8+ years of relevant IT experience with 5+ years in management, with strong exposure to modern workplace technologies
Advanced expertise in Exchange Online: Mail flow, hybrid configurations, transport rules, connectors, accepted domains
Strong troubleshooting (message trace, header analysis)
Strong knowledge of Identity & Access: Conditional Access, Identity Protection, MFA, Single Sign-On
Intune / Endpoint Management: Device compliance, Windows Autopatch & Autopilot
Security baselines, configuration profiles, update rings, app deployment
Microsoft Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps
Automation & Scripting: PowerShell, Microsoft Graph API queries, automation scripts, bulk provisioning
Directory Services: Active Directory and Group Policy management
Proven experience in End User Experience Support, delivering high-quality, customer-focused service

Job Responsibility

Own the end-to-end digital workspace experience, including productivity, collaboration, endpoint management, and identity
Act as a senior technical leader and subject-matter expert for Microsoft 365 and collaboration services
Partner with IT Operations, Security, and Business stakeholders to align workspace capabilities with business needs
Lead the administration and evolution of Microsoft 365 services, including Exchange Online, SharePoint, Teams, Intune, Defender, and Entra ID
Define and implement standards, governance, and best practices for collaboration and productivity tools
Apply DEX practices to proactively measure, monitor, and improve end-user experience across devices, applications, and collaboration tools
Leverage telemetry, analytics, and user feedback to identify friction points and drive continuous improvements
Balance security, compliance, and usability to ensure an optimal employee experience
Enable effective collaboration by integrating Microsoft 365 services with existing enterprise systems and workflows
Guide adoption and optimization of collaboration patterns (Teams, SharePoint, OneDrive) to improve productivity and knowledge sharing

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Manager, IT Client Services

The selected Client Services Manager will be responsible for the strategic and o...

Location

United States , Irvine

Salary:

120000.00 - 160000.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
8+ years of experience in IT service delivery, with at least 3 years in a management role
Proven experience managing 24x7 Service Desk or End User Computing environments
Strong understanding of: ITIL service management practices
End-user device lifecycle management
Workspace and collaboration technologies
Demonstrated client-facing experience with executive-level stakeholders

Job Responsibility

Strategic and operational leadership of a 24x7 Help Desk and Workspace Management team
Deliver high-quality end-user support across client environments
Oversee service delivery for Client Device Management, Workstation Engineering, Audio Visual (AV) Support, and Mobile Support
Ensure consistent, reliable, and customer-focused service aligned with contractual commitments and business outcomes
Primary point of accountability for service performance, operational stability, client satisfaction, and continuous improvement across all end-user and workspace services
Lead and manage a 24x7 Help Desk operation, ensuring adherence to SLAs, KPIs, and client contractual obligations
Act as the primary operational interface for clients on end-user and workspace services
Drive operational stability, root cause analysis, and problem management to reduce recurring issues
Ensure consistent incident, request, and escalation management across all Workspace Management services
Establish staffing models that support 24x7 coverage and demand variability

Fulltime

IT Operations Manager

As the IT Operations Manager, your mission will be to lead the teams that power ...

Location

Australia , Sydney

Salary:

Not provided

Employment Hero

Expiration Date

Until further notice

Requirements

8+ years of experience in IT Operations, end user technology, or workplace tech leadership
Proven track record leading and mentoring technical teams in service desk, device management, or digital workplace functions
Strong understanding of collaboration tooling ecosystems, modern workplace platforms, and experience enabling remote-first teams with appropriate technology
Demonstrated ability to think strategically, prioritising long-term impact and scale while maintaining excellence in day-to-day operations (BAU)
Excellent skills in building trusted relationships and partnerships with stakeholders, leveraging influence across the organisation
Commitment to AI-first principles, with experience in identifying and driving AI-based solutions to streamline IT workflows and enhance the support experience
Experience with core technologies including, but not limited to, Google Workspace, JAMF, Atlassian, Zapier, and Relevance AI

Job Responsibility

Define and execute Employment Hero’s IT strategy to align with the broader technology vision
Set team priorities and roadmap based on evolving Employment Hero needs, employee feedback, and industry best practices
Champion modern workplace practices, ensuring tools and processes support global remote work models
Optimise cost performance across our internal IT toolset
Lead and develop the Service Desk and Technology Enablement teams
Foster a culture of service excellence, innovation, and proactive support
Provide mentorship, coaching, and performance management to build a high-impact team
Ensure consistent and reliable support across Employment Hero, with clear SLAs and a focus on experience-led resolution
Oversee provisioning and lifecycle management of end user devices (Mac, Windows, peripherals, etc.)
Continuously improve service delivery processes, automation, and documentation

What we offer

Work remotely, with the flexibility to own your time and impact
Access cutting-edge tools to amplify your work, knowledge and outputs
Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
Own ESOP (employee share options) in one of the world’s fastest-growing tech companies
Very generous parental leave policy
Subsidised egg freezing
A WFH office expense budget
Outstanding learning & development opportunities

Fulltime

New

Lead Solutions Architect for Unicon – eLux & Scout

We are seeking a Lead Solutions Architect for eLux & Scout to join our mission o...

Location

Germany

Salary:

Not provided

Cloud Software Group

Expiration Date

Until further notice

Requirements

Knowledge of thin-client computing and secure digital workspace environments, with expertise in deploying and managing eLux and Scout or similar solutions
At least 5 years of experience in IT architecture, endpoint management, or systems engineering, with expertise in secure device lifecycle management and cloud-based workspace environments
Strong understanding of endpoint security, operating system management, and cloud-based device automation, with experience in Citrix DaaS, virtualization technologies, and remote access solutions
Knowledge of cloud platforms and virtualization technologies, with familiarity in integrating Citrix DaaS products into enterprise environments
Excellent communication and stakeholder management skills, with experience in customer or partner-facing roles

Job Responsibility

Deploy and Configure Architectures: Design and implement scalable, secure, and innovative endpoint management architectures leveraging Unicon's eLux, a lightweight, Linux-based operating system, and Scout, a robust endpoint management solution, to ensure secure, efficient, and centrally managed digital workspaces
Lead Feature Development: Drive the development of key features, optimizations, and integrations that enhance endpoint security, centralized management, and performance, ensuring seamless integration of eLux and Scout within Citrix’s platform
Champion Process Improvements: Advocate for strategies that drive IT process efficiencies in endpoint security, remote device management, and operating system standardization, leveraging the capabilities of eLux and Scout as part of the broader Citrix platform with VDI/DaaS and Web Apps, reinforcing the vision of a secure and scalable digital workspace
Develop Proof of Concepts with Customers: Work closely with customers to develop and validate proof of concepts (PoCs) that demonstrate the effectiveness of eLux and Scout in real-world endpoint security, cloud management, and digital workspace scenarios
Contribute to Technical Roadmap: Participate in advancing the technical product roadmap of Unicon's eLux and Scout
Provide Technical Leadership: Foster a positive culture of collaboration and learning, guiding teams in the effective deployment and use of eLux and Scout within Citrix’s secure digital workspace ecosystem
Collaborate Across Functions: Work with Product Managers, Sales, and other cross-functional teams to prioritize and deliver impactful endpoint management solutions that emphasize security, efficiency, and innovation, utilizing Unicon's offerings
Advocate Best Practices: Leverage experience and customer interactions to promote best practices in endpoint security, IT automation, and cloud-based device management as part of the Citrix platform with VDI/DaaS and Web Apps, supporting the goals of a secure and efficient IT infrastructure with eLux and Scout
Engage with Stakeholders: Understand customer and partner needs to ensure our solutions align with the vision of a modern and secure digital workspace, effectively integrating eLux and Scout
Foster Platform Adoption: Collaborate with customers to ensure successful deployment, configuration, and lifecycle management of eLux-based devices, providing technical support and guidance to drive customer success and satisfaction

Senior Manager, Workplace Technology

The role is part of the IT Function within the broader Mozilla Infrastructure te...

Location

United States; Canada

Salary:

Not provided

Mozilla

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in developing and delivering a robust workplace technology framework
Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale
Strong critical thinking skills with the ability to drive long-term organizational impact
Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization to meet business needs
Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change
Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices
Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation
Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences that “shift left” and reduce ticket volume
Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics
Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies working with respective stakeholder teams

Job Responsibility

Own the Workplace Tech portfolio — Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC (rooms, conferencing, telephony/VoIP/softphones), SSO/IAM, Enterprise Search, and workflow automations
Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows across the organization
Lead, coach, and grow a high-performing team
set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability, transparency, and continuous improvement
Lead with clarity and collaboration: communicate a clear vision, invite dialogue, and build consensus to move initiatives forward effectively
Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning
Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices to reduce MTTR and prevent recurrences
Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools — secure, auditable, and fast
Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy
manage exceptions and review cycles

What we offer

Generous performance-based bonus plans
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting
Quarterly all-company wellness days
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

Technical Architect

Technical Architects serve as thought leaders and innovation drivers, applying b...

Location

United States

Salary:

122550.00 - 173634.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business, Computer Science, a related technical degree and 7 years of planning, design, and/or implementation of technical product/service offerings or 11 years of large-scale, enterprise-class planning, design, implementation and support experience
At least 3 years of consulting experience
In depth knowledge of Google Apps Manager (GAM), Google Workspace, and artificial intelligence (AI)
Certification in Professional Google Workspace Administrator
Must possess excellent communications skills both orally and written with the ability to effectively interact with Stakeholders and various cross functional teams
Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve
History of successfully coordinating complex projects with multiple facets and stakeholders
Demonstrated ability to understand data, draw conclusions, and develop actionable recommendations
Demonstrated accountability to deliver against business goals and objectives
Ability and willingness to travel up to 25% or as needed to other CDW locations, meetings and client sites

Job Responsibility

Set standards for and provide leadership and guidance around the creation of reference architectures and roadmaps
Oversee the creation of documentation artifact standards for reference architectures, designs, deployment planning, hardware and software standards and standard building blocks
Solicit input and feedback from customers to shape the services portfolio
Develop and grow vendor relationships pertinent to Services success
Build Minimal Viable Product (MVP) definitions, standard operating procedures for solution implementation and support, help to validate economic viability of solutions and to help to build customer value propositions
Provide deep and broad technical support to Solutions Specialists, review system designs and participate in bid assurance
Work closely with Engineering teams to scale operations to support new and existing services
Participate in post-project debrief sessions, archive intellectual property and transfer knowledge to Engineers and Managed Services and Practice teams
Provide assistance with pricing updates, product enhancements, automation, and if needed, retirement
Deliver or facilitate technical training to Engineers and Solution Specialists, contribute, lead or own internal online discussion groups and virtual team meetings

What we offer

Annual bonus target of 10% subject to terms and conditions of plan

Fulltime

IT Workspace & Collaboration Technology Lead

Alter Domus

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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