IT Training Program Manager

The IT Training Program Manager performs both a strategic leadership and tactical delivery role responsible for the design, development, and implementation of IT training initiatives that enhance the technology skillsets of the Associates at GSOC, GTC, and OPC as well as the skillsets of the Shared Services IT department itself. The primary function of this position is the development of the overall IT training program, ensuring that Associates are proficient in the technology necessary for their job roles and have access to relevant technology training to streamline their experience with IT systems and applications. This includes not only developing the curriculum but also delivering some training sessions. With this role engaging frequently with the broad user population, this position also oversees the user experience program, gathering feedback to continually improve the technology platforms' effectiveness and direction. In addition, the IT Training Program Manager plays a crucial role in enhancing the IT department's capabilities, responsible for establishing a high-level training strategy to ensure that Shared Services IT staff are prepared to effectively support current and future IT systems and applications. The IT Program Manager collaborates with Shared Services IT department managers to identify to develop IT training curriculum for department staff, tracking and monitoring the completion of this training by Shared Services IT Associates. This position is accountable for the timely completion of high-quality products. Complies with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.