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We are seeking a motivated and knowledgeable IT Trainer to join our team. The successful candidate will deliver engaging and effective IT training sessions to learners, ensuring they acquire essential skills to perform their roles effectively. This role is ideal for individuals passionate about technology and education.
Job Responsibility:
Deliver IT training on core IT applications for all new joiners
Ongoing review of training content with relevant subject matter experts to ensure current
Creation of training materials and online content
Provide ad-hoc training when required
Review Service Desk statistics to target training appropriately
Work with the project team to create and delivery projects into Business as usual
Provide hands-on support and guidance during training sessions, adapting teaching methods to suit learners' needs
Assess learners’ progress by actively seeking feedback following all sessions
Stay up to date with the latest IT developments, software, and best practices to ensure training content remains current
Collaborate with other staff to coordinate schedules and share resources
Support learners with troubleshooting and problem-solving during and after sessions
Promote a positive, inclusive, and supportive learning environment
Provide ad-hoc training as required
Supporting colleagues and the department as required
Any other duties as reasonably requested by the Service Delivery Manager
Requirements:
Excellent organizational and administration skills
Excellent attention to detail
Strong knowledge of Legal applications, ideally Visualfiles and Aderant
Strong knowledge of common IT software (e.g. Windows 11, Microsoft 365)
Excellent presentation, communication and interpersonal skills
Self-motivated and able to work without direct supervision