IT Tech Support Specialist Job at Robert Half (Boise)

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Customer Support Specialist

Personio's intelligent HR platform helps small and medium-sized organizations un...

Location

Germany; Ireland , Munich; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

A university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS company
Excellent written and verbal communication skills in English & German
A genuine customer-first mindset and a passion for helping others
Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
Adaptability — you’re energized by a fast-changing environment and quick to learn new things
A collaborative attitude — you enjoy working in teams and sharing knowledge
A problem-solving approach — you dig into challenges to find solutions that stick

Job Responsibility

Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
Improve our internal processes with your ideas and feedback
Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
Add value by identifying opportunities to educate customers on helpful features or add-ons

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Customer Support Specialist

We are currently seeking Customer Support Specialists to join our Customer Suppo...

Location

Canada , Burnaby; Toronto; Calgary

Salary:

56000.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
The desire to win (and have fun) as a member of a high performing team
A growth mindset and a sense of optimism and enthusiasm

Job Responsibility

Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
Becoming a product expert
diagnosing, troubleshooting, and resolving product issues effectively
Serving as a trusted advisor
providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
Capturing customer feedback for our Product teams
Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Customer Support Specialist

We’re seeking a Customer Success Specialist to provide our customers with an exc...

Location

Canada , Ottawa

Salary:

Not provided

Fullscript

Expiration Date

Until further notice

Requirements

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Job Responsibility

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
Build sustainable relationships through open and interactive communication
Collaborate with your team to devise new strategies to surprise and delight our customers
Coordinate with your team to ensure support coverage during all business hours
Identify trends in issues and feedback and report them to your supervisor
Be a champion of our brand and uphold our commitment to customer satisfaction

What we offer

Ability to work Wherever You Work Well
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs

Fulltime

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....

Location

United States , Hartsdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar role
Proficient in Desktop Support
Familiarity with Student Information Systems
Experience in handling Audio Video equipment
Excellent problem-solving skills
Ability to communicate technical information to non-technical staff
Strong knowledge of network security practices and anti-virus programs
Ability to work independently and in a team
Excellent customer service skills
Bachelor’s degree in Information Technology or related field preferred

Job Responsibility

Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Part-time IT Support Specialist

SoundCloud is looking for a part-time IT Support Specialist to join our LA offic...

Location

United States , Los Angeles

Salary:

35.00 USD / Hour

SoundCloud

Expiration Date

Until further notice

Requirements

Hands-on experience providing IT support in a hybrid or corporate environment
Familiar with macOS, Windows, and business tools (Google Workspace, Zoom, Slack, etc.)
Experience administering Google Workspace and MDM tools (Jamf preferred)
Solid understanding of networking basics (LAN, Wi-Fi, VPN, DNS)
Experience supporting AV and conference room tech (Zoom Rooms preferred)
Comfortable working onsite full time in a user-facing support role
Eager to learn and contribute to team success

Job Responsibility

Provide in-person IT support to LA based staff, including VIPs and executives
Support for macOS, Windows, and peripheral devices in the LA office
Act as the frontline for accurate walk-up support for hardware and software troubleshooting
Support onboarding and offboarding: account setup, device prep, and access provisioning
Maintain conference room systems (Zoom Rooms, AV, cameras, displays, mics)
Monitor and resolve helpdesk tickets with clear communication and follow-through
Handle hardware setups, imaging, inventory, and asset tracking
Escalate issues as needed and collaborate with the global IT team
Partner with vendors and managed service providers for network or hardware issues
Ensure security compliance through device management and user access reviews

What we offer

Diversity, equity and inclusion at all levels
Investment in employees through mentorship, workshops and enrichment opportunities
Opportunity to join Diversity Resource Groups

Parttime

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...

Location

United States

Salary:

65000.00 - 85500.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

Experience with Airtable, personally or professionally
Experience in an enterprise-focused technical support role within a B2B tech environment
Excellent written and verbal communication skills
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and continuous learning mindset
Self-driven desire to exceed expectations
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology

Job Responsibility

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
Escalate complex issues to senior technical teams or relevant stakeholders
Accurately document all customer interactions and technical issues in Salesforce
Contribute to the growth of Airtable’s knowledge base by creating and updating resources
Stay ahead of new features and product updates
Educate customers on best practices and help them leverage Airtable

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Application Support Specialist

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS compan...

Location

Salary:

Not provided

Referral Rock

Expiration Date

Until further notice

Requirements

Advanced HTML (DOM, Forms)
Client-side browser JavaScript
Use of browser console to analyze pages and debug
Use of APIs and webhooks with tools like Postman and Request Bin
3+ years experience

Job Responsibility

Triage tech support requests
Debug and find solutions for customer technical issues
Directly assist customers with technical solutions on Zoom calls
Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos

What we offer

Benefits available for US-based Employees

Fulltime

IT Tech Support Specialist

Robert Half

Location:
United States , Boise

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2025

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