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The Systems Technician must be reliable, a team player, and understand the importance of good communication and documentation. This position will provide excellent desktop support to our onsite and remote users. The Systems Technician will handle the day-to-day maintenance of our existing systems, equipment, and devices, follow instructions by senior team members and must have experience troubleshooting Windows 11, Office 365, Microsoft Active Directory and general computer hardware issues. To succeed in this role, the Systems Technician must be able to adjust priorities quickly, multitask, organize, and quickly leverage available resources to resolve issues. This is a Temporary role, with the potential to convert to a direct hire after 4-5 months.
Job Responsibility:
Provide white glove IT assistance for equipment failures and service issues for all users within a timely manner
Log time and problem resolutions into the ticketing system in a timely manner
Follow-up on tickets in a timely manner, communicate with users
Troubleshoot general computer hardware and software issues
Troubleshoot Windows 11, Office 365, printer, VoIP phone and general network issues
Troubleshoot general connectivity, wired, wireless, and VPN issues
Set up new user active directory accounts, email, and phone
Set up new laptop and desktop stations as well as perform maintenance on existing equipment
Perform Windows and application updates
Perform server and network maintenance tasks
Maintain IT assets, maintain inventory, and perform regular audits
Train users on our technologies and provide technical expertise
Create new or update existing technical documentation and notes
Follow established documentation, procedures, and policies
Requirements:
High school diploma or equivalent required
Must hold an active CompTIA Security+ or MCSA (or equivalent) certification
3-6 years’ support experience
3-6 years’ Windows 11, Office 365, Active Directory, VoIP experience
Good knowledge of computer hardware
Basic knowledge of M365/Entra ID and Active Directory administration
Proficient in administering and supporting SharePoint environments
Good knowledge of networking concepts (VLAN segmentation, DNS, IP address)
Team player, proactive, organized, reliable, and self-motivated
Always looking to optimize and automate
Demonstrates a strong security-first mindset in daily operations
Available for planned support and emergencies outside normal business hours
US Citizenship is required
Nice to have:
Ability to assemble a computer is a plus
Microsoft Windows or cybersecurity certificate a plus
General knowledge of Windows servers and wired and wireless networking is a plus
What we offer:
The freedom to take risks, to innovate, and to be rewarded
Partner with trusting leadership that approaches tasks and requests with urgency
Deliver products that are continually recognized as industry disruptors