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IT Systems Technician

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Dash Technologies

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Location:
United States , Montgomery

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

SBS Helpdesk Position

Job Responsibility:

  • Serve as the 1st Point of Contact for clients and customers
  • Perform general troubleshooting with customer via phone or email contact
  • Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system
  • Route unresolved tickets to appropriate Tier 2 staff
  • Follow-up and update clients/customers and internal teams as appropriate
  • Follow, review, and update all Service Desk procedures
  • Limited systems administration work
  • Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities
  • Resolve, escalate, and track customer service tickets through to resolution

Requirements:

  • 1 year Service/Help Desk experience
  • General knowledge of troubleshooting and Tier 1 application support
  • Great customer service skills
  • Excellent communication skills both written and verbal
  • Good understanding of computers, operating systems, Office 365, and various technology products
  • Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.)
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy
  • Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up
  • High school diploma with 1 year troubleshooting software (IT Tech)

Nice to have:

  • Knowledge of Ivalua Procurement application
  • Knowledge of CGI Advantage application
  • Knowledge of CGI HRM application
  • Experience with support or configuring ERP style applications
  • Two years of experience in troubleshooting and installing business and/or Government applications software
  • Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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