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As an IT Systems Engineer at Propeller, you will be the driving force behind uplifting and maturing our IT support function in Denver. You’ll handle the technical support that keeps our team moving, while dedicating significant time to leveling up our infrastructure, automating onboarding workflows and physically expanding our on-premise server room to meet our customer’s needs. This is a hands-on role where you will blend user support with critical infrastructure work—building racks, physically upgrading servers, troubleshooting hardware issues and ensuring our servers run smoothly. You’ll have the autonomy to lead projects from concept to completion, translating complex technical challenges into simple solutions while ensuring our global team stays connected and secure.
Job Responsibility:
Deliver exceptional support: Manage day-to-day user requests and IT office support in Denver, troubleshooting complex hardware, networking, and AV issues
Own the infrastructure: Build, maintain, and expand our on-premise server room, handling physical 'rack and stack,' cable management, and hardware upgrades
Automate and optimize: Identify and implement automation for manual processes such as new hire onboarding and account setups
Mature our systems: Lead independent projects to upgrade our MDM solutions and security protocols
Create knowledge: Document designs, troubleshooting guides, and manuals
Requirements:
2-3 years of experience in a similar role
strong foundational knowledge in networking (WiFi, firewalls)
MacOS administration
Linux server management
ability to troubleshoot complex technical problems
hands-on experience working in server rooms or data centers
comfortable with physical hardware maintenance, cabling, and infrastructure upgrades
excellent communication skills
self-starter who can independently lead IT projects from scope to implementation
experience with MDM solutions (such as NinjaOne) and directory services are highly valued
What we offer:
Fully paid employee United Platinum PPO medical, dental, and vision coverage
20 days paid vacation time per year with no accrual or carryover cap
3% non-elective employer contribution to 401(k)
Employee share options
Professional development budget and leave
Opportunity to take part in our mentorship program
Monthly telephone and/or internet allowance
Paid primary & secondary parental leave policies
Hybrid work arrangements and WFH equipment provided