IT Support Technician

• Provide first and second-level technical support for employees and contractors
• Lead help desk projects, develop implementation plans, and troubleshoot as needed
• Diagnose and resolve PC/Network, software, and hardware issues
• escalate when required
• Support IT efforts in setting up infrastructure for new facilities, including equipment and network setup
• Fulfill help desk requests, maintain hardware/software, and manage system updates
• Install operating systems and software on PCs, mobile devices, and Thin Clients
• Support and maintain printers, mobile devices, and peripheral equipment
• Conduct preventative maintenance and ensure IT asset functionality
• Maintain computer/peripheral inventory and provide regular updates on desktop environment status
• Assist with telephone systems, voicemail menus, and analyze phone system reports
• Remove viruses/malware, troubleshoot network connectivity issues, and conduct cable testing
• Build and deploy standard desktop images for end-users

• Bachelor’s degree in a technology-related field preferred or 5-7 years of relevant experience
• A+ Certification preferred
• Proficiency in Microsoft Office 365, Windows 10/11, and common troubleshooting tools
• Familiarity with networking (LAN, wireless, VPN), Active Directory, and VoIP systems is a plus
• Experience in hardware/software installation, troubleshooting, and IT configuration tasks
• Strong communication, customer service, and interpersonal skills
• Ability to work independently and as part of an IT team

Familiarity with networking (LAN, wireless, VPN), Active Directory, and VoIP systems

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan