IT Support Technician

• Providing support in the form of Remote Technologies, Telephone and Email
• Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more
• Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
• Working independently on weekly assigned tasks
• Ability to meet deadlines of new projects assigned to the Service Desk
• Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

• Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…)
• Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
• Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office etc)
• Experience of using call management software
• Experience of working in a service desk environment
• Excellent telephone manner and customer service
• Ability to cope under pressure

Ability to drive is desired although not mandatory

• Full training provided
• A friendly environment
• Onsite Parking
• Employed directly with Office Angels
• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)