IT Support Technician

• Installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FOX standards and guidelines
• Support a user base of approximately 175 employees
• Recommend and perform hardware and software upgrades on systems to ensure security, reliability, performance, and longevity
• Ensure systems interconnect seamlessly with diverse systems
• Deploy new or upgraded technologies as required
• Maintain hardware/software inventory for all managed technologies
• Support the station's virtual environment
• Assist with maintaining the station's infrastructure
• This includes but is not limited to technical support of the station’s servers (Windows/Lunix)/computers (Windows/macOS)
• Activities will require interaction with other members of the FOX Technology teams, Station group and vendors to diagnose and resolve unique, non-recurring problems
• All work performed requires initiative, good judgment and must be able to resolve issues and isolate faults methodically
• Assist with the creation and maintenance of technical documents used for planning and supporting local servers and networks
• Must be able to follow defined procedures and processes and to deal with frequent changes, and unexpected events
• Exhibit sound and accurate judgment and logical reasoning along with the ability to learn quickly
• Collaborate with Broadcast teams providing technical support and oversight of converged platforms
• Work is performed with little supervision, requires initiative and good judgment
• Other duties assigned as deemed appropriate and necessary
• Candidates must be able to occasionally work late hours, overnight, and weekends

• Bachelor's Degree or related experience is required
• Microsoft Windows and Linux server operating systems
• DHCP and DNS
• Microsoft Windows and Apple macOS operating systems, along with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Network printing and multi-function devices
• Diagnostic tools for on-prem, cloud, computer and network environments
• Systems and components for servers, workstations, and laptop computers
• Knowledgeable on collaboration applications (Slack, Box, Google Workspace, Password management, and Zoom)
• Actively explore and adopt emerging technologies, including AI-driven tools, to enhance problem resolution, automate routine tasks, and continuously improve the end-user support experience.

• Knowledgeable in basic IP networking and troubleshooting
• Knowledgeable in Virtualization (VMware, Nutanix, AWS Outpost), SAN Storage (HPE, NetApp, and Isilon)
• Knowledgeable in Cloud Services - Amazon EC2 Compute, S3 Storage & Workspaces
• Knowledgeable in security protocols and remediation
• Knowledgeable in broadcast systems (Avid, Grass Valley, Evertz, BitCentral, Chyron, Sony, Ross)
• Knowledgeable in Infoblox DHCP and DNS
• Knowledgeable in telephony PBX / VOIP – Cisco Call Manager
• Apple and/or HP Desktop/Laptop, HPE ProLiant and/or Dell Servers, Tablets and Smartphones, Cisco and/or Arista Switch Hardware Platforms
• Applications/Software: Veeam, Imaging Tools, OKTA, AWS workstations, CrowdStrike, ServiceNow, Tanium

medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents