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IT Support Specialist

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Silvus Technologies (International)

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Location:
United States, Los Angeles

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

31.25 - 36.06 USD / Hour
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Job Description:

Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.

Job Responsibility:

  • Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems
  • Respond to Help Desk IT support tickets in a timely manner
  • Install, configure, and maintain hardware and software
  • Develop and maintain documentation related to the company's IT infrastructure and support processes
  • Maintain an up-to-date inventory of all hardware and software assets
  • Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities
  • System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals

Requirements:

  • High School Diploma or GED
  • 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
  • Proficient PC skills in a Windows and IOS environment required
  • Experience with Layer 1 Networking and Cabling
  • Experience installing/uninstalling and licensing/de-licensing enterprise software
  • Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)
  • Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune
  • Strong interpersonal skills with a positive and enthusiastic attitude
  • Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff)
  • Must be a U.S. Citizen due to clients under U.S. government contracts
  • All employment is contingent upon the successful clearance of a background check

Nice to have:

  • Completion or in progress of a graduate degree
  • Prior experience in a fast-paced office environment
  • Linux and macOS skills are highly desirable

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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