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IT Support Specialist

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Zuora

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Location:
India , Chennai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled and customer focused IT support specialist to join our team in Chennai. The ideal candidate will provide exceptional technical support to all users located in country. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team! Our Tech Stack: MacBooks, Windows laptops, Zoom/Neat technology, Google Workspace, Slack and a variety of applications running on our employee’s clients.

Job Responsibility:

  • Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
  • Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
  • Research technical solutions in department specific applications
  • Diagnose, troubleshoot and resolve laptop, account and mobile issues
  • Follow up with end users, provide feedback, and see problems through to resolution
  • Support multiple locations and must be versed in providing remote support
  • Adhere to service level agreements and targets
  • Document procedures and develop end user instructions
  • Provide in-office and walk-up help desk support for local staff
  • Comfortable with supporting Zoom rooms and equipment
  • Support 3rd party site technicians as needed (telcos, workstation techs, other technical dispatches, etc.)
  • Manage on-premise hardware inventories
  • Provision, recover and redeploy laptops and peripherals
  • Provide back-up support for Service Desk as required
  • Process new hire requests, image and deploy laptops to new hires
  • Perform New Hire Orientations
  • Process off-boarding requests, asset and license recovery, and machine reimaging
  • Seek and document approvals and create user accounts as requested for both new hires and ad-hoc requests
  • Terminate access as require for both scheduled and unscheduled termination as well as ad-hoc non-termination based account reductions and eliminations
  • Participate in and support audit activities, including but not limited to SOX and internal and external audits
  • Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
  • Troubleshoot network and remote access connectivity issues
  • Knowledge of iPads, iPhones, Android
  • G-Suite (Docs, Sheets, Slides, Mail, Calendar)
  • Microsoft Office Suite (Word, Excel, Power Point, Outlook)
  • Other workstation and cloud applications
  • Slack, Zoom, G-Suite
  • Audio Video and collaboration hardware (cameras, screens, microphones)
  • Conference Room schedulers
  • Keep up-to-date records on all IT related hardware and maintain the inventory database and related records
  • Ensure software license compliance
  • Assist with documentation for Support Team members and IT customers
  • Provide elevated post-launch support

Requirements:

  • 3-5 years of hands on IT Helpdesk & Desktop Support experience required
  • Ability to support Executives and their Executive Admins
  • Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
  • Excellent customer service skills
  • High energy and ability to work independently in a very fast growth environment
  • Experience supporting a large heterogeneous SaaS environments including Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
  • Extensive knowledge and hands-on experience with Mac and Windows systems, as well ask desktop/laptop and mobile device management solutions
  • Ability to effectively and efficiently troubleshoot hardware and software issues
  • Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
  • Ability to communicate effectively, verbally and in writing with all levels of an organization
  • Self-sufficient, self-managed, self-motivated, must be effective working independently, but also as a member of a team
  • Flexibility in work hours may be required to work in shifts
  • Must be able work in a Zuora office as required
  • Must have good people skills, working directly with end users in person, via chat and remotely
  • Possible participation in a rotation to provide after-hours, weekend, or holiday on-call coverage
What we offer:
  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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