IT Support Specialist, Robert Half

IT Support Specialist

Robert Half

Location:
United States, New Gloucester

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled IT Support Specialist to join our team in New Gloucester, Maine. This is a Contract-to-permanent position, offering an excellent opportunity to work onsite and contribute to the optimization of a customized Salesforce environment. The role involves enhancing system functionality, creating user-friendly documentation, and collaborating with stakeholders to address system challenges effectively.

Job Responsibility:

Analyze and identify areas for improvement within the customized Salesforce platform, providing actionable feedback to the IT team
Develop and refine user documentation, including guides and process workflows, to ensure clarity and usability
Assist in configuring Salesforce and building reports to support business needs
Collaborate closely with Salesforce subject matter experts, project managers, and end-users to address system-related concerns
Perform light technical tasks, such as adjustments within the organization’s Salesforce setup, as needed
Participate in hands-on evaluations to demonstrate expertise and suitability for the role
Provide onsite support five days a week, ensuring prompt response to user and system issues
Facilitate effective communication between technical teams and end-users to bridge gaps and improve system adoption.

Requirements:

Strong technical aptitude and familiarity with desktop and system administration tasks
Excellent communication skills to translate technical concepts into user-friendly language
Analytical mindset with the ability to navigate complex systems and identify solutions
Bachelor’s degree preferred, though an Associate’s degree will be considered
Availability to work onsite, Monday through Friday
At least one year of relevant experience in a similar role
Comfort working in evolving technology environments with minimal documentation.

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Access to free online training
Competitive compensation.

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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