CrawlJobs Logo

IT Support Manager

jd-sports.com.au Logo

JD Sports Australia & New Zealand

Location Icon

Location:
Australia

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The IT Support Manager plays a critical role in delivering reliable, secure and high-performing technology services across JD Sports. Partnering closely with the CTO, business leaders and store network, you’ll take a hands-on approach to leading the IT Support team while ensuring seamless day-to-day operations across retail, warehouse and corporate environments. In this role, you’ll oversee incident, problem and change management, lead and coach a team of analysts, and provide expert technical guidance across enterprise mobility, store systems, corporate infrastructure, and core business applications. You’ll ensure technology issues are resolved quickly, processes are consistently followed, and improvements are proactively identified to strengthen system reliability and the end-user experience. Success in this role requires a people focused and detail-oriented leader. Someone who can confidently guide their team, empower stakeholders, and remain calm and solutions-focused in a fast-paced retail environment.

Job Responsibility:

  • Work with the CTO, Business Leaders to prioritise work for the team
  • Assist the CTO in hiring new staff as required
  • Work with the CTO to plan a program of work that is scoped, funded, and resourced
  • Report on agreed KPI’s to the CTO maintaining a high level of delivery to the business
  • Make sure the key change, incident, problem, release, asset management processes are executed by the team
  • Design, implement, and manage enterprise mobility strategies and solutions, including mobile device management (MDM) and endpoint configuration
  • Administer and support platforms such as Microsoft Intune, SOTI, or other MDM solutions
  • Enforce security policies on mobile and remote devices, including encryption, authentication, and remote wipe capabilities
  • Collaborate with cybersecurity and infrastructure teams to secure mobile endpoints and manage access to corporate resources
  • Implement and Monitor Identity and Endpoints with Microsoft Defender and Sentinal and share the Vulnerabilities with Cyber Security team
  • Integrate MDM/EMM solutions with Azure Active Directory, SAML/SSO, and Multi-Factor Authentication (MFA) platforms
  • Identify problems that are driving incidents that warrant investigation and correction
  • Provide 1st level support to stores on a rotating roster during the store business hours across Australia and New Zealand
  • Solve technical issues relating to instore equipment, Point of Sale, Store Computers, Footwear Ordering Equipment, Store Network LAN, WIFI, and Internet, Telecommunication, mobile Apple and Android devices
  • Setup of new stores, Computer Setup, Software Install, Intune Enrolment, Network Setup LAN and Wifi, EFTPOS, Point of Sale Software and Footwear Ordering
  • Provide 2nd Level Software Support for instore applications
  • DEPOSIT POS, ISP, EFTPOS, Smartstore, and Microsoft Office 365
  • Coordinate the repairing of physical hardware between vendors and stores
  • Escalate more complex technical issues to the CTO for further support and guidance
  • Assist users with PC for Hardware and Windows O/S and software-based issues
  • Identify and rectify any network related issues
  • Configure and manage corporate meeting room technology including Video Conferencing and Room bookings
  • Fix issues in a timely manner and where required escalate to CTO for support
  • Provision and set up new computers including in-tune enrolment and autopilot
  • Setup and configure corporate applications such as Dolfin ERP, Business Central etc
  • Log and manage tickets in Jira Service Management
  • Escalate issues to CTO for support in a timely manner where resolutions where required
  • Manage parts inventory for IT assets including managing asset registry
  • Communicate with stakeholders, both internal and external
  • Administration of core services
  • Office365, Active Directory, In-Tune, Exchange, HPE Aruba Central, SharePoint, Business Central, Jira Service Management, 3CX
  • Provide Incident and Problem Management
  • Document support Processes to share within team and broader business
  • Develop training content for end users including stores
  • Identify process and technical improvements for the benefit of the business

Requirements:

  • Previous experience in a similar technical support role (5+ Years)
  • Previous experience within Retail industry (2+ Years)
  • Experience leading teams whether in a project or team structure
  • Experience troubleshooting hardware, OS and software issues
  • Experience with Network configuration and support
  • Experience working in a team environment
  • Ideally systems experience with Island Pacific Dolfin (ERP) / DPOSIT (POS) or similar
  • Experience \ Accreditation with Microsoft Office365, AD, Exchange, MS Teams Admin and Intune
  • Experience with 3CX or similar IP Phone Technology
  • Experience with Service Management Solutions, incident management, asset management
What we offer:
  • Birthday leave
  • Competitive Salary
  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
  • Treat yourself with our attractive staff discount! This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Support Manager

New

IT Application Support Manager

This is a management role that combines operational oversight, technical strateg...
Location
Location
United Kingdom , Merseyside
Salary
Salary:
48000.00 - 59000.00 GBP / Year
eutopiaonline.com Logo
GE Vernova
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience as an IT Support Manager or Application Support Manager
  • Leadership experience across operational environments and project/programme delivery
  • Extensive understanding of IT support processes and their impact on configuration, development and training
  • Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support
  • Experience leading multi-disciplinary teams and developing technology strategies and roadmaps
  • Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms
  • Ability to produce high-quality documentation and manage complex data flows and API integrations
Job Responsibility
Job Responsibility
  • Guide the development, maintenance and optimisation of internal systems
  • Shape long-term strategy and roadmaps
  • Ensure high-quality day-to-day support
  • Act as a trusted design authority
  • Lead on product configuration, integrations, service upgrades and best-practice processes
  • Ensure effective allocation of work within your team
  • Foster a culture of continuous improvement
  • Support professional development
What we offer
What we offer
  • Generous leave entitlement, in excess of 40 days – inclusive of public holidays
  • Exceptional pension contribution of 21%
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
  • Basic knowledge of company products and services offerings
  • Communicate effectively to technical level and first-level management within an organization
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
  • Conceptual understanding of IT environments
Job Responsibility
Job Responsibility
  • Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve routine in-scope technical incidents independently
  • Work with team members to resolve more complex incidents
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Participate in Customer Expectation management as part of escalation process
  • Build relationship with management in assigned accounts
  • Sets expectations with customers based on defined parameters
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • Vendor relationship management including oversight for all offshore managed services
  • Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput, and latency
  • Define and implement application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
  • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
  • Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
  • Participate in business review meetings, relating technology tools strategies to business requirements
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role focused on managing the onsite delivery of software...
Location
Location
Costa Rica , Heredia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 5-7 years working experience in related fields
  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
  • Broad knowledge of corporate organization, job, and policies
  • Comprehensive business, technical or functional knowledge at an expert level
  • Communicate tactfully with diplomacy up to senior management levels
  • Active listening skills
  • Problem-solving skills
  • Consulting skills
  • Project management skills
Job Responsibility
Job Responsibility
  • Apply advanced technical knowledge to operate one or more technology areas
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve single- and cross-technology incidents independently
  • Work with team members to resolve unusually complex or cross-technology incidents
  • Proactively and reactively look for solutions to prevent problems
  • Apply company solutions to meet highly complex customer needs
  • Identify additional services for future service revenue growth
  • Provide technical consulting during contract renewal discussions
  • Build and maintain strong relationship up to senior management level
  • Design and deliver support solutions using specific industry knowledge
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Applications Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in Apps Support role with commensurate people management experience
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure
  • Good understanding of ML algorithms and practical application
  • Hand-on experience AI/ML services
  • Bachelor's/University degree, Master's degree preferred
Job Responsibility
Job Responsibility
  • Management of complex/critical/large professional disciplinary areas
  • Vendor relationship management including oversight for all offshore managed service
  • Improve service level to end users including maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement framework for managing capacity, throughput and latency
  • Define and implement application on-boarding guidelines and standards
  • Drive continued cost reductions and efficiencies across portfolios
  • Evaluate subordinates' performance and make decisions on personnel actions
  • Participate in business review meetings
  • Assure adherence to all support process and tool standards
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred
  • Associate degree in a technical field acceptable with 6-8 years of relevant experience
  • 6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
  • In-depth expertise in networked computing environments, operating systems, and applications
  • Thorough understanding of company products/services, competition, third-party offerings, and market trends
  • Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
  • Ability to anticipate customer needs, propose solutions, and build consensus
  • Strong knowledge of change management processes/tools in complex environments
  • Advanced project management, communication, analysis, and presentation skills
  • Expertise in area of focus with awareness of future technology directions
Job Responsibility
Job Responsibility
  • Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
  • Integrate technical knowledge with business understanding to design and deliver customer solutions
  • Act as a consultant in service delivery, technology, industry, or specific applications
  • Resolve complex technical and business incidents independently
  • mentor less-experienced team members on complex issues
  • Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
  • Review support plans against business indicators and align them with company service solutions
  • Develop and grow relationships with complex and strategic customer accounts
  • Act as a trusted advisor to customers and internal sales teams
  • Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right
New

Technical Support Manager

Metronome is hiring a Technical Support Manager to lead and evolve our support f...
Location
Location
United States , New York City; San Francisco Bay Area
Salary
Salary:
171000.00 - 214000.00 USD / Year
metronome.com Logo
Metronome
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical support or support engineering roles
  • 2+ years of people management
  • Proven experience working closely with Product and Engineering teams to drive product and process improvements
  • Strong technical foundation — comfortable debugging APIs, reading logs, and diagnosing complex SaaS issues
  • Demonstrated success defining and managing SLAs, escalation paths, and metrics-driven operations
  • Excellent communication skills with both technical and non-technical audiences
Job Responsibility
Job Responsibility
  • Lead and mentor a growing technical support team, setting clear expectations, SLAs, and career paths
  • Partner closely with Engineering, Product and GTM to define internal SLAs, streamline escalation processes, and drive root-cause analysis
  • Develop and execute a global support strategy that balances quality, coverage, and efficiency
  • Build dashboards and reporting to track SLA adherence, ticket trends, and product feedback loops
  • Step in as a hands-on technical escalation point when needed — reproducing issues, analyzing logs, and communicating findings clearly to both engineers and customers
What we offer
What we offer
  • Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
  • Paid parental leave
  • FSA (Flexible spending account)
  • Retirement planning - Traditional and ROTH 401(k)
  • Flexible time off
  • Employee assistance program (mental health benefits)
  • Culture where personal growth is highly valued
  • Market-benched equity
  • Sales incentive pay (for eligible roles)
  • Fulltime
Read More
Arrow Right

Apps Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years relevant experience
  • Post-Graduation in relevant field preferred
  • Senior to advanced level experience in an Apps Support role with commensurate experience in people management
  • Experience of senior stakeholder management
  • Project management with demonstrable results in improving IT services
  • Capacity Planning/Forecasting exposure a plus
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders
Job Responsibility
Job Responsibility
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
  • requires a good understanding of the industry
  • Vendor relationship management including oversight for all offshore managed service
  • Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
  • Guide development teams on application stability and supportability improvements
  • Formulate and implement a framework for managing capacity, throughput and latency
  • Define and implemented application on-boarding guidelines and standards
  • Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
  • Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
  • Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy