IT Support Engineer, KAYAK

KAYAK

Location:
Germany, Berlin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As part of KAYAK, you will join a leading travel search engine company. The role focuses on IT support for employees onsite and remotely, including resolving ticketing issues, managing hardware and software deployments, and providing technical assistance for meetings. The fixed-term position ends mid-August 2026.

Job Responsibility:

Lead employee lifecycle (onboarding and offboarding)
Handle the helpdesk ticketing queue, resolving requests in a timely manner
Support our employees both in office and remotely
Deploy new software and hardware to our employees using MDM tools
Configure and maintain office hardware, like printers, company dashboards, room display tablets, video conferencing equipment
Provide technical support for large scale meetings

Requirements:

3+ years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
Strong troubleshooting skills with both Windows and macOS
Strong multitasking and prioritization ability
Knowledge of IT Security best practices
Understanding networking concepts like TCP/IP, DHCP, and DNS
Proficient English language skills
Ability to thrive in a hybrid working model, working at least three office days per week
Experience with Google Products and Services
Experience with Cloud based applications
Experience with Windows Server Active Directory users and computers
Experience with Terminal and Powershell, scripting languages
Experience with MDMs, like JAMF and InTune
Experience with Identity Management platforms, like OKTA

What we offer:

Work from almost anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year
No meeting Fridays
Paid parental leave
Generous paid vacation
Time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel discounts
Employee Resource Groups
6 weeks paid vacation
Free lunch 2 days per week
Pension plan contributions
Public transportation subsidies
Bike leasing program
Monthly social events
Massages
Thursday happy hours
Sports teams
An awesome office in Friedrichshain, Berlin

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Support Engineer