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IT Supervisor, AMI Technology

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EVERSOURCE

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Location:
United States , Berlin ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

130940.00 - 145490.00 USD / Year
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Job Description:

The Information Technology (IT) Supervisor of AMI Technology is a key leadership role responsible for managing the support, development, and implementation of metering and Advanced Metering Infrastructure (AMI) applications. This individual will lead a production support team, overseeing the day-to-day operations of our AMI technology landscape to ensure the delivery of stable, secure, and high-performing solutions that enable efficient business operations and exceptional customer service.

Job Responsibility:

  • Lead the day-to-day operations of the AMI technology applications support team, ensuring consistent and high-quality service delivery
  • Coordinate application maintenance, production support, and release management activities across the Advanced Metering Infrastructure (AMI) portfolio
  • Work with the Advanced Metering Infrastructure (AMI) Technology ecosystem, including, but not limited to the Siemens EnergyIP Meter Data Management System, Itron UtilityIQ application, and associated adapters to ensure ongoing connectivity
  • Oversee the technical relationship with the Itron Operations Optimizer Saas solution
  • Maintain familiarity with SAP S/4HANA and applications hosted on Microsoft Azure Cloud to support integration and operational stability
  • Monitor system performance and reliability, ensuring alignment with internal standards and service level agreements (SLAs)
  • Manage relationships with cloud-hosted and managed service providers, ensuring contractual obligations and SLAs are met
  • Collaborate with business stakeholders to understand operational needs and ensure timely resolution of issues
  • Support the successful implementation of capital projects and facilitate smooth transitions to steady-state support
  • Contribute to the development of application roadmaps focused on resiliency, scalability, and long-term business value
  • Assist in managing budgets for maintenance, services, and projects in partnership with the Product Line Manager
  • Evaluate root cause solutions to reduce technical debt and improve system stability
  • Support contract development, vendor negotiations, and ongoing vendor management activities
  • Promote a culture of accountability, customer-centric service, and continuous improvement across the team

Requirements:

  • Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems, or equivalent work experience
  • 8-10 years of experience in Information Technology
  • Proven experience leading teams and overseeing day-to-day operations of enterprise applications
  • Proven experience leading and coaching support teams, including performance management and vendor oversight
  • Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution
  • Familiarity with metering systems, AMI technologies, and utility industry applications
  • Familiarity with Siemens EnergyIP Meter Data Management System, Itron UtilityIQ, and related adapters
  • Familiarity with SAP S/4 HANA, including SAP Device Management and Billing functionality
  • Experience with applications deployed in Azure Cloud environments
  • Knowledge of integration adapters and middleware supporting connectivity across AMI systems
  • Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance
  • Must be available to work emergency restoration assignment as required
  • Must be available to travel between MA/CT/NH as necessary
What we offer:
  • competitive total rewards program
  • potential incentive

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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