IT Specialist, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Hangzhou

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The IT Specialist is responsible for coordinating and enhancing IT-related equipment, resolving hardware and software issues, implementing process improvements, and maintaining inventory and PBX systems. The role also involves compliance with company policies, safety training, and providing exceptional service to guests while upholding the high standards of Marriott International.

Job Responsibility:

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance
Analyze, recommend, and implement process improvements
Maintain inventory of technology devices
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Develop and maintain positive working relationships with others
Listen and respond appropriately to the concerns of employees
Perform other reasonable job duties as requested by Supervisors

Requirements:

Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance
Enter commands and activate controls on computer and peripheral equipment
Resolve non-routine problems with hardware, software, or guest room internet access
Analyze, recommend, and implement process improvements
Maintain inventory of technology devices
Maintain PBX/telephone switchboard systems and associated hardware
Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests according to company standards
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Ensure employee compliance with company standards/policies and external regulations
Serve as a departmental role model or mentor
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of employees
Ensure adherence to quality expectations and standards
Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Read and visually verify information
Visually inspect tools, equipment, or machines
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Enter and locate information using computers and/or Point of Sale (POS) systems
Perform other reasonable job duties as requested by Supervisors

What we offer:

Equal opportunity employer
Opportunities for training, development, and recognition
Focus on holistic well-being
Work in a diverse community
Belong to an amazing global team

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Specialist