IT Solutions Support Jobs

CRM Support & Solutions Analyst

We’re looking for a CRM Support & solutions analyst to focus on supporting the o...

Location

United Kingdom , Bracknell

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

Commercial experience with working in an application or CRM technical support role
A good understanding and experience of service management principles, such as managing incidents and requests using a ticketing system
Good understanding of data architecture to be able to understand how data is structured in a system, helping to effectively spot and fix data-related issues
Excellent and demonstrable problem-solving skills, able to think critically and has a high attention to detail
Experience with process improvement initiatives
working closely with stakeholders to identify improvement opportunities and pain-points, applying technical and system knowledge to design solutions, and see them through to deployment utilising existing development resources
Demonstrable track record of taking initiative, completing work at pace, working effectively both independently and as part of a team, and showing a willingness to take on responsibility and contribute to achieving shared goals
Excellent interpersonal, verbal, and written communication skills and the ability to interact in a professional manner with a diverse group of non-managers, managers, directors, super users and third-party software providers

Job Responsibility

Collaborating with business stakeholders to identify opportunities to enhance processes, working with development teams to build test and deploy solutions: providing efficient technical support, troubleshooting and resolving issues based on service management principles
ensuring data accuracy and integrity, through regular data review and improvement
enabling effective system use through effective and diverse user training and guidance
Providing CRM technical support services to the organisation as part of a team: ensuring that all user incident and service requests are logged, tickets contain accurate detail and categorisation
tickets are updated with new information and progress, are troubleshooted and diagnosed through to resolution
ensuring that SLAs are adhered to (target of 90%), and users are kept informed, to ensure a high level of service
Manage changes through the creation of Change Requests, meeting with stakeholders to understand and document business requirements and scope and working with third-party development teams to deliver the implementation of changes, ensuring that changes are delivered to the correct standard, are tested, and implemented safely
Support the design of training material and conduct training sessions for end-users to enhance their understanding and effective use of the system, aiming to cater for a diverse workforce who have different levels of abilities and learning styles
Create solutions that empower the business to self-serve, ensuring that processes are handed over to process owners or representatives in the business and ongoing support provided
Support the data strategy, which includes the monitoring and improving the quality and accuracy of data, through regular checks and corrections, and liaising and supporting data owners to correct data anomalies

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Development Opportunities: Learning and development tailored to your career growth
Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity
Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing

Fulltime

New

Solutions Support Engineer

As a Solutions Support Engineer, you will be a part of a global team responsible...

Location

United States

Salary:

108000.00 - 148500.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

Must be comfortable working 9-6 EST
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years experience with Cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and that they reside in the contiguous United States
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Responsible for technical customer support experience within the Wiz product
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automation
Participate in on-call rotation for after-hours, holiday, and weekend support coverage

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Solution Support Engineer

Provide technology consulting to external customers and internal project teams, ...

Location

United States

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area
sufficient depth and breadth of technical knowledge to design and scope multiple deliverables
demonstrated innovation and communication of new deliverables and offerings
ability to develop solutions that enhance the availability, performance, maintainability and agility of a customer's enterprise
understanding of architectural dependencies of technologies in use in the customer's IT environment
ability to diagnose complex technical problems to their root cause
vendor or industry certification in at least one discipline area
ability to present domain-specific information during customer sales presentations
ability to manage teams and complete solution implementation

Job Responsibility

Verifying and implementing detailed technical design solutions
providing detailed technical designs for enterprise solutions
leading in technical assessment and delivery of specific solutions
coordinating implementation of new installations, designs, and migrations
engaging in technical problem solving across multiple technologies
managing bids and proposals in the sales lifecycle
managing team life cycle stages and encouraging knowledge sharing
proactively identifying new business opportunities.

What we offer

health and wellbeing programs
comprehensive benefits suite
personal and professional development programs
unconditional inclusion
career growth opportunities.

Fulltime

Fleet Application Support

The selected candidate will be responsible for assisting with the planning, deve...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Application Support
Familiarity with fleet management software and technologies
Ability to troubleshoot and resolve application issues
Strong communication skills to liaise with various stakeholders
Possess analytical skills to assess problems and determine solutions
Ability to work effectively in a team environment
Proven ability to manage multiple tasks simultaneously
Demonstrated commitment to continuous learning and growth
Familiarity with industry regulations and safety standards
Proven ability to maintain confidentiality and handle sensitive information with discretion

Job Responsibility

Actively participating in the management activities of application vendors
Assisting in defining and gathering business needs in the area of information system solutions
Creating detailed IT solutions/services designs, ensuring they meet quality and performance requirements, and adhere to architectural roadmaps
Assisting with the development, building, configuring, customizing, integrating, and unit testing of solutions
Testing, debugging, and documenting applications while validating that the solutions meet quality, performance, architectural, and functional requirements
Assisting in the implementation of applications, including analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures
Performing all activities associated with the implementation and maintenance of applications, while developing and recommending technical strategies and solutions to management
Managing configurations and ensuring other IT components needed to deliver IT services are identified, accounted for, reported, verified, and audited
Building and maintaining strong partnerships with business and application owners and other IT managers, while working with business users to identify and prioritize application support needs, issues, and development projects
Assisting the Manager on sourcing to ensure the best possible options are selected

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Technical Solutions Consultant Graduate

Technical Solutions Consultant Graduate role at Hewlett Packard Enterprise provi...

Location

United States , Alpharetta

Salary:

45400.00 - 96200.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Completed Bachelor's Degree in Computer Science, Engineering or related field within 1 year of start date
0-1 year of experience in related field
Excellent verbal and written communication skills
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

New

Customer Support Engineer

VAST Data is looking for a Customer Support Engineer to join our growing team! T...

Location

United States , Utah

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
Ability to manage own time and case load with rapidly changing priorities
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
Knowledge and working experience in common Linux system administration tasks and Linux OS in general
Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
Scripting and programming - bash scripting is required
must be familiar with one or more other programming language
Significant experience required in the areas of file systems and scale-out NAS Implementation
Excellent business written and verbal communication and presentation skills
MS or B.Sc. in CS, CE, EE or related fields

Job Responsibility

Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product
Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative
Complete daily technical operations as needed for the customers, working technical issues to full resolution and closure
Perform and support field services for customers: installations, upgrades, break-fix and expansions as needed
Submit and manage Feature Requests and/or Bugs into product marketing and development teams
Advocate for the priorities of your assigned accounts and continuously track and follow up on bugs, feature requests and escalations
Identify opportunities to provide continuous improvement for customers to ensure full adoption and usage of VAST products
Support and guide VAST data account teams on account technical status and activities
Manage workload to balance meeting KPIs and VAST SLAs with ensuring customer happiness and satisfaction

Fulltime

Technical Solutions Consultant

The role involves resolving complex technical issues, ensuring proactive custome...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Vocational: apprenticeship/certification completion
may include on-the-job training in addition to studies
associate degree or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
relevant industry qualification where applicable
excellent verbal and written communication skills
experience in troubleshooting in a technical environment
excellent analytical and problem solving skills
software and hardware knowledge of computing, storage and peripheral devices
advanced proficiency with case management databases and tools

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users
respond to service, product, technical, and customer-relations questions
proactively assist in avoiding or reducing problem occurrence
act as a team or project leader
review and resolve complex business issues
add case resolution to knowledge management systems
represent the company in customer locations, industry conferences, or trade shows
partner frequently with the Sales Pursuit team.

What we offer

Health and wellbeing benefits for employees and their loved ones
programs for professional and personal development
inclusive culture supporting varied backgrounds.

Fulltime

Technical Solutions Consultant

The Technical Solutions Consultant role focuses on responding to customer issues...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum of 3 to 5 years of experience in IT solutions
A degree in Computer Science, IT or Software Engineering and understanding of remote infrastructure domain
Microsoft, Cisco, Linux or similar certification is a plus
Proven knowledge as a Technical Support Engineer, Help Desk Technician or similar role
Basic knowledge on Windows / Linux / Mac OS environments
Ability to research and identify solutions to reported issues
Ability to diagnose and troubleshoot technical issues, including setup and configuration
Ability to prioritize and manage several open issues at one time
Willingness to work in shifts (24 x 7)
Good understanding of Infrastructure domain – Servers, Network, cloud, and other tech products

Job Responsibility

Take ownership of customer issues reported and see problems through to resolution
Diagnosing, troubleshooting skill and identifying solutions to resolve system /Operating system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide assistance to our customers using the IT operations platform
Diagnose and troubleshoot product issues/questions and help our customers leverage the product effectively
Resolve product issues and respond to any product questions from customers
Use email and phone communication to provide clear, written instructions and technical manuals
Provide prompt and accurate feedback to customers
Refer to the internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Flexible work environment
Inclusive work culture

Fulltime

IT Solutions Support

AO

Location:
United Kingdom, Telford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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AO

Location:United Kingdom, Telford

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United Kingdom, Telford

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 19, 2025