It Project Manager

• Manage complex projects from early stages of the sales cycle through to successful delivery, ensuring alignment with customer expectations
• Serve as the main point of contact from order confirmation, maintaining strong communication and trust throughout the project lifecycle
• Understand and validate both customer needs and technical requirements, guaranteeing they are met at every stage of the project
• Communicate customer requirements effectively to the Operations department to ensure accurate solution build and adherence to agreed specifications
• Organise and lead Factory Acceptance Tests (FAT) both in-house and onsite, delivering a positive and professional customer experience
• Attend customer site meetings and supervise project deployment to ensure smooth implementation and issue resolution
• Work closely with Sales team to confirm that complex proposals are accurate, feasible and aligned with delivery capabilities
• Work closely with other parts of the Operations department to understand project lead times and effectively communicate this information to the customer
• Schedule regular touchpoints via calls, emails, and face-to-face meetings to keep customers informed and engaged
• Understand your customer's vision and roadmap, identifying opportunities for use cases, integrations and program expansion. Feed this back into the agile development process to promote roadmap alignment with key accounts
• Agree, record and communicate project milestones, supporting the development of formal processes and relevant documentation

• Demonstrable project management experience
• A proven track record in B2B, client-facing roles, with the ability to build credibility and trust at all levels
• Excellent written and verbal communication skills, with the confidence to engage both technical and non-technical stakeholders
• Strong working knowledge of Microsoft 365 and modern project management tools

A university degree, preferably in a technical discipline (desirable)

• £6,000 car allowance
• bonus