IT Operations and Continuity Manager, Allianz

Allianz

Location:
Malaysia, Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role is vital in ensuring the resilience and efficiency of IT services in Allianz entities, contributing to the stability and continuity of business operations at Allianz.

Job Responsibility:

Act as the central point for managing and resolving incidents, coordinating with Level 1, 2, and 3 support teams
Ensure timely resolution of incidents, updating stakeholders on status and progress as specified in SLAs
Evaluate and coordinate major incidents, ensuring efficient escalation and resolution processes
Responsible for Incident Management of Core Insurance Platforms, ensuring that any disruptions to these critical systems are addressed swiftly and efficiently
Collaborate with the CPI team to identify and implement improvements in incident and problem management processes whenever possible
Analyse recurring incidents to develop strategies for reduction and prevention, enhancing overall service quality as part of problem management
Conduct regular IT audits to ensure compliance with internal policies and regulatory requirements
Review user access permissions and ensure appropriate access controls are in place, minimizing security risks
Develop, review, and update ITSCM strategies and processes in alignment with Business Continuity Management (BCM)
Establish and manage the annual Disaster Recovery (DR) test calendar, ensuring all tests are conducted and documented
Evaluate, approve, and report on DR concepts, plans, and tests to ensure preparedness for potential disruptions
Collaborate with IT infrastructure providers to ensure the necessary infrastructure is in place for effective disaster recovery
Document and communicate DR test results, identifying areas for improvement and ensuring continuous readiness

Requirements:

Degree in Computer Science, Management Information Systems or a related field
Minimum 3 to 5 years of relevant experience
Strong knowledge of ITIL processes, particularly in Incident Management and ITSCM
Experience in conducting IT audits and managing user access reviews
Excellent problem-solving and analytical skills, with a focus on continuous improvement
Strong communication and collaboration skills, capable of working with cross-functional teams
Experience with IT service management tools, such as ServiceNow, is preferred
Experience of leading multi-national teams and working across countries and cultures
Technical knowledge of on-premises and cloud ecosystems is advantageous
Ability to deliver high-quality results and takes ownership of initiatives
Engaging personality who is able to build and maintain good working relationships and strong professional presence

Nice to have:

Experience with IT service management tools, such as ServiceNow
Technical knowledge of on-premises and cloud ecosystems

Additional Information:

Job Posted:
May 08, 2025

Work Type:

Hybrid work

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IT Operations and Continuity Manager