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Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
Job Responsibility:
Assists and/or provides input to IT Leadership for CAPEX and department operating budgets
Confirms property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs)
Places equipment orders relating to personal computers, telecommunications, local servers/networks
Conducts periodic inventories of applications and hardware
Confirms that technology assets are secured
Complies with technology-related vendor contracts
Writes and presents proposals, analyses, project plans, cost models
Provides customer service to associates
Responds to inquiries from customers/vendors/peer group
Provides detailed status reports
Assists in disaster recovery and business continuity
Provides technical guidance
Escalates support for all Marriott approved technology solutions
Supports guest and associate internet access requirements
Escalates problems as appropriate
Images desktops, installs new software applications, applies patches, maps drives
Moves/adds/changes PCs/peripherals
Performs routine desktop backup
Provides end-user support
Confirms technology security and technology compliance measures are in place
Supports unit infrastructure (servers, switches, router, APs etc.)
Assists in creating and maintaining secure server environment
Performs server backups and routine preventative maintenance
Pulls through support for corporate, regional and property initiatives
Requirements:
High school diploma or GED
2-4 years experience in the Information Technology or related professional area
OR 2-year degree from an accredited university in Business Administration, Information Technology, or related major