IT Manager

• Lead and manage the department: includes all line management activities throughout the employee life cycle
• recruitment, performance, development & mentoring, PDR’s, wellbeing
• Foster a culture of collaboration, continuous improvement, and business outcomes focus
• Ensure there is a clear understanding of the skillsets, capability, and resourcing required to deliver the IT Service across the business including services, engineering, production and satellite missions
• Ensure that the department’s current and forward planning of workload is fully scoped and managed. Proactively resolve issues such as resource limitations, potential resource clashes, and changing business requirements
• Develop and maintain the IT strategy and roadmaps aligned with business goals, set budgets for the delivery and improvement of services, ensure good financial control and reporting of expenditure
• Act as a senior technology advisor to stakeholders and leadership, providing regular reports to senior leadership team
• Ensure the availability, performance, reliability, security and scalability of all IT systems, networks, applications, and services on-premises and cloud based
• Ensure compliance with relevant regulations and standards (e.g. GDPR, ISO 9001, ISO 27001, Cyber Essentials Plus)
• Ensure that all services and applications delivered to the business are licenced and up to date
• Ensure high-quality IT support and customer-focused service delivery based on ITL good practice
• Ensure effective communication during out-of-hours operations and service calls, coordinating issue resolution with on-call staff, users and stakeholders
• Collaborate with internal stakeholders (projects, engineering, production, sales) to align on service delivery objectives and priorities
• Conduct regular reviews to assess service performance and identify improvement areas. Reports to be issued in advance of customer meetings, demonstrating performance against KPI’s, SLA’s and contractual obligations
• Develop and maintain risk management strategies to mitigate potential service disruptions
• Lead incident response efforts, ensuring timely resolution, minimal impact on operations, and timely communication to the business and key stakeholders
• Ensure that performance deviations and system outages are dealt with in a timely and efficient manner and within the defined and agreed service levels
• Continuously evaluate and improve service delivery processes to enhance efficiency and effectiveness
• Identify opportunities to improve the service, based emerging technology and best practices to drive operational excellence and refine service offerings based on business requirements
• Oversee the management of IT projects from initiation to delivery
• Provide technical and commercial inputs to proposals for new missions
• Initiate, develop, and negotiate customer contracts and contract extension proposals to ensure service continuity
• Work with Commercial and Compliance teams to ensure services comply with contractual and security obligations
• Manage relationships with vendors, MSPs, and third-party suppliers, negotiating service levels

• Proven experience within an IT Manager role
• Experience managing budgets, vendors and projects
• Experience of managing hybrid environments
• Degree in Computing/Information Security or equivalent
• ITIL, CISA, CISSP an advantage but not necessary
• Must be able to attain and hold National Security Vetting to a minimum SC level
• A strong technical background in information Technology
• Strong leadership and people management skills, with the ability to motivate, develop, mentor, collaborate, and inspire teams
• Strategic thinker with the ability to handle day-to-day challenges effectively
• Clear and persuasive communicator with excellent interpersonal and written skills. Able to explain technical concepts to non-technical audiences and influence and persuade
• Highly organised, with expertise in project/time management and resolving conflicting priorities under pressure
• Proficient in ITIL frameworks and service management tools/technologies
• Strong analytical, problem-solving, and decision-making abilities
• Results-driven, adaptable, and able to manage multiple priorities in fast-paced environments
• Skilled in customer engagement, anticipating needs, and managing technical relationships
• Proven experience in resource management, budgeting, and meeting schedules
• Detail-oriented with strong collaboration and problem-solving skills
• Demonstrates company values: accountability, teamwork, customer focus, and innovation
• Knowledge of incident management and problem-solving methodologies
• Ability to see technology as an enabler, not a blocker, to the business

ITIL, CISA, CISSP an advantage but not necessary