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We are looking for an experienced IT Infrastructure Manager to oversee and support the technology systems across multiple locations. This role focuses on managing IT operations, ensuring system stability, and driving alignment between technology solutions and business goals. The ideal candidate will lead a team, collaborate with business leaders, and maintain a robust IT infrastructure to support critical operations.
Job Responsibility:
Supervise and support IT systems, including networks, servers, enterprise applications, and backups, ensuring seamless operations
Lead and mentor a small team of IT professionals, providing guidance and handling escalations when necessary
Develop and enforce IT policies, procedures, and standards to ensure compliance and system security
Manage vendor relationships and oversee contracts, licensing, and service agreements to optimize costs and standardize operations
Collaborate with business leaders to assess technology needs and implement scalable solutions
Execute day-to-day IT tasks such as system maintenance, troubleshooting, user support, and incident resolution
Maintain an IT infrastructure roadmap, including lifecycle management of hardware, software, and end-user devices
Coordinate on-call coverage, oversee after-hours maintenance, and ensure prompt resolution of critical incidents
Partner with third-party providers to balance internal staffing and outsourced services effectively
Conduct performance evaluations, staff coaching, and regular one-on-one meetings to foster team growth
Requirements:
At least 6+ years of experience in IT infrastructure
1 year of leadership experience
Strong expertise in Active Directory, ITSM, and service desk management
Proficiency in Microsoft 365 Enterprise and Microsoft Windows Server
Solid understanding of network fundamentals, including DHCP, DNS, and Group Policy
Proven ability to manage service desk tickets and provide deskside support
Experience with mentoring and managing IT teams
Excellent troubleshooting and problem-solving skills
Ability to collaborate with business leaders and align IT strategies with organizational goals